Guy Ball Email & Phone Number

Dayton, Oh, Us

Specialize in operational functions, including: loss control, compliance, customer retention, and audit standards. • Reports to Branch Manager and assisting in the leadership of the office in absence of Branch Manager.• Trains new employees, prepares work schedules.• Maintains positive levels of customer experience by encouraging co-workers to exceed expectations and build lasting relationships.• Certified trainer of newly hired or promoted bank employees on operations.

Greater Seattle Area

• Manage operational functions, including: loss control, compliance, customer retention, and audit standards. • Coach and develop tellers regarding policies, procedures, and products.• Reports to Branch Manager and manages office in absence of Branch Manager.• Trains new employees, prepares work schedules, and monitors work performance.• Maintains positive levels of customer experience by encouraging staff to exceed expectations and build lasting relationships.

• Introduced an employee up-sell program to increase the average in-room dining check by 11%.• Assembled ad hoc cross-departmental teams to resolve complex customer service issues.• Managed the schedule and daily tasks of 11 guest services agents and bellmen. • Responded professionally to daily guest inquiries via telephone and email.

• Front Desk Operations.• Reconcile credit and cash receipts with register journal.• Conduct nightly bucket check.• Neutralize security threats.