Guy Cicinelli Email & Phone Number

Philadelphia, Pa, Us

Fort Myers, Florida

- Led and managed the technology operations throughout the county’s thirteen library branches.- Developed policies and procedures to support library operations and workflows, and ensureuninterrupted public access to the full range of library technology and resources.- Evaluated, planned, and implemented innovative solutions to continuously improve librarytechnology and systems.- Planned and managed the operating budget for technology and created a rolling five-yearproject budget for major equipment maintenance and capital improvement projects.- Evaluated the user experience on existing technology, systems, services, and processes foropportunities to improve operations and user satisfaction.- Worked closely with fellow senior management team members to update the librarysystem’s strategic plan and developed long-range goals to support current and future needs.- Provided statistical analysis and reporting to major stakeholders on technology trends andrecommended enhancements to existing systems.- Partnered with the county's information technology department and third-party vendors oncomplex, system-wide projects.- Planned and delivered staff training on new technology and software.- Led and served on technology-related committees.

Fort Myers, Florida Area

• Provided technical and application support for the systems, platforms, and technologies that support all library services, including circulation, physical and electronic collection management, resource sharing, research services & instruction, and digital collections.• Primary technical and systems responsibilities for library systems and platforms, including the integrated library system (Ex Libris Aleph) and discovery tools; library department website; digital collections platforms (Omeka); and electronic resource authentication (EZProxy).• Responsible for library system and application upgrades, including configuration, maintenance, integration, troubleshooting, quality assurance and testing, and training and support of library staff.• Secondary technical support responsibilities for additional vendor-hosted platforms (e.g. Islandora and LabStats). • Utilized HTML5, CSS3, JavaScript, Bootstrap, and mobile technologies to build/implement applications that enhanced the user experience or improved staff and user workflows.• Developed and maintained documentation to support systems and applications, and evaluated library software and hardware requirements and replacement schedules.• Contributed to internal library and university committees and cross-functional project groups, and participated in professional service activities.

Fort Myers, Florida Area

Responsible for supporting student learning and information technology literacy in the library: • Supporting library information management systems (Aleph, Illiad, EzProxy)• Planning, installation, and implementation of new library servers and applications• Managing the computing lab environment with 300+ computers• Web design and development for the library's website• Participated in university-wide technology initiatives and committees

Bonita Springs, Fl

Provided Tier II & Tier III support for enterprise systems and applications:- Created and managed accounts, profiles, security and user setups for enterprise-wide applications and systems. - Researched and recommended the necessary hardware and software configurations for new systems; coordinated the installation of hardware and software by vendors if required. - Worked with business owners to determine processes and procedures, and trained management on these procedures. - Installed, modified, and updated local servers and supporting peripherals, and provided technical assistance and application level training to system users. - Updated and patched applications as needed and directed by the vendor, keeping with business guidelines. - Provided SQL Server database support for each system or application. - Used Track-It ticket tracking system to manage help desk requests.

Naples, Florida Area

Managed all aspects of database development and maintenance, as well as support and maintenance of online content for the company’s Internet and Intranet web sites by providing in-house HTML and database expertise. Responsibilities also included: - Supported hundreds of real estate agent's individual websites- Managed the Direct Mail Program- Vendor management (outside web development, virtual tour processing, digital photographer, print shops) - Trained new employees on various software programs - Technical support for department

Schaumburg, Il

Created, updated, and maintained all online references, databases, policies, procedures, and promotional documents for the Call Center Operations organization of Verizon Wireless.• Developed a new web site to showcase company’s technical product information for both Sales and Call Center Operations - including instructions, feature operations, and programming procedures. Development and design was done using HTML (utilizing Notepad, FrontPage 98/2000, Dreamweaver 3), Photoshop, PowerPoint, and Illustrator• Was the point of contact for converting, creating, and updating online content for the Verizon Wireless Intranet: - RefWeb - site for online reference and policy information, including: a search engine, all price plan and promotion information, procedures, and the Equipment Page (operational information for phones) - CCOWeb - a one-stop shop site for the call center associates specifically, which has leaders' schedules and contact information, as well as employee recognition pages - The Daily - a day-by-day update on new promos, updates, and changes made to online content• Provided database support; managed database information to ensure data integrity • Worked with Call Center Leaders and Directors to continually develop new forms and resources to streamline processes and reduce operational expenses• Conducted focus groups with end users to gain feedback and insight on improvement opportunities on RefWeb and CCOWeb, as well as to increase the level of knowledge and awareness of our call center associates

Master Of Library & Information Science (Mlis), Information Organization/Architecture

B.S., Computer Information Systems

Activities and Societies: Staff Advisory Council, Library Outreach CommitteeGraduated with Honors

Information & Decision Sciences

Activities and Societies: Theta Xi Fraternity, Men's Rugby Team

Education record