Exciting new role at Cowley manor to Champion learning and development programme for the group.Building teams to embrace the culture of excellenceDevelop policies, process and procedures to reflect core values

4 Star Award Winning Hotel.Butlers is the painstaking result of a life ambition. the Hotel was opened in 2002, rebranded and since then it has become one of Cheltenham’s premier places to stay. The Business name is synonymous with the values of service we offer and our success is founded on the principals of Great service and Continuous Improvement.

Responsible for design and delivery of International development programmes:KEY ACHIEVEMENTS:• Facilitated SL/DE Australia Talent Management and Assessment Centres.• Facilitated the Company’s Emerging Leaders Programme for high potential and Senior Managers• Designed and led international development programmes for Fast Track Marketeers• Collaborated with key Partners in IMD, Harvard Business School and LSE building leading edge Training Programmes.• International programmes• Management Development• Assessment Centres• Training Programmes• Development Strategies

Responsible for design and delivery of leadership, business and organisational development solutions.KEY ACHIEVEMENTS• Enabled the organisation to be recognised as Investors in People• Developed group wide leadership and management programmes • Training Needs Analysis• Introduced Competency based Appraisal System• Designed and introduced system of Continuous Professional Development• Designed and delivered In-house training and development programmes• Coached and Counselled colleagues in leadership, management and career development• Established Self Learning and Resource Centre• Managed Health and Safety function and IT Training

Responsible for HR Function within Operations on two sites.KEY ACHIEVEMENTS:• Launched and ran the HR operation for 275 operations personnel• Designed and Introduced competency reward system• Introduced and trained self directed teams and team leaders• Operational recruitment• Led counselling teams for redundancy and factory closure.

Responsible for Establishing Head Office Training function.KEY ACHIEVEMENTS: • Completed company wide TNA as part of corporate restructuring programme• Designed and facilitated modular/cross functional training programmes• Designed and facilitated programmes including TM, presentations and communications.

Responsible for writing and presenting training programmes for supervisors and support staff (63 branches)KEY ACHIEVEMENTS: • Facilitated supervisory programmes for team leaders and branch personnel• Designed and facilitated modular training programmes including Train the Trainer, Supervisory Leadership, Team Membership, Communications and Assertive skills• Wrote and published The Mercantile Training Guide• Designed and produced company awareness and induction videos• Implemented telephone call centre programme

1984 Mercantile Credit - Disposals Supervisor1981 Mercantile Credit - Customer Service Advisor1979 Mellon bank - Loans Administrator1977 European Banking Company – Foreign Exchange Clerk