Guy Ruell Email & Phone Number

Liège

Reports directly tho the Manger CQIProvided a consultancy role in the renewal of existing tenders. This included : The Technical specifications, the contractual and legal clauses, the proper redaction of the tenders , the preparation of the requirements for the candidate service providers . The assistance during the whole selection process .Work currently on different missions which need an "external and experienced" view. The view and analysis requires competences in one or multiple domains like Telecommunication (technical) , purchase and contract management, Quality & processes, reporting (KPI's),, ....

Liège Area, Belgium

Direct report to the manager of Customer Quality Improvement Analysis of existing tenders (5) which need to be renewed for October 2018 by providing all kind of suggestions. Tenders will be submitted to Service providers to perform Customer and network fulfillment and operational activities.

Brussels

Provided "Quality support" for a specific recruitment program

Hasselt And Liège

Worked on a Corporate quality programManaged two teams (Liège & Hasselt) in a customer care environment for Soho and SME

Brussels Area, Belgium

▪ Contract negotiation, setup and follow-up (SLA’s), vendor management▪ End-to-end responsible from purchase request to purchase order▪ Management of Cost & budget ▪ Facility and Fleet management▪ Asset Management ▪ Management of the insurances ▪ Define blue print and migration to SAP MM

Brussels Area, Belgium

▪ Head of Customer Care department (62 people)▪ Weekly reporting of company key figures (from sales order to invoice) based on BI reports▪ Monitoring of main business processes (based on TOM : same concept as ITIL)▪ Head of Order intake desk (new Scarlet One product)▪ Head of process Management department (4 persons)

Brussels Area, Belgium

▪ Right hand of Director Operations ▪ Management of Cost & budget (setup, follow-up, reporting) for Operations department ▪ Quality control of business processes (based on TOM : same concept as ITIL) ▪ Responsible of purchase department (2 persons)

Brussels Area, Belgium

▪ Set-up of process Management (based on TOM : same concept as ITIL) ▪ Analyse, design, implement, monitor, improve all business processes

Brussels Area, Belgium

▪ Head of Implementation department (project management, engineering ,installation) ▪ End responsible for the delivery of international telecommunication services ▪ Member of international process team to improve the implementation processes across Europe ▪ Setup of international service contracts with focus on SLA’s ▪ Set-up of reporting and budget for department

Brussels Area, Belgium

▪ Head of Project Management department ▪ End responsible for the delivery of international telecommunication projects▪ Set-up of reporting and budget for department

Brussels Area, Belgium

Responsible as Project Manager to deliver telecommunication projects in coordination with national and international teams to corporate customers like HP, Proctor Gamble,....

Brussels Area, Belgium

Head of service department (2 engineers) responsible for the installation and maintenance of telecommunication equipment for LAN and WAN networks

Brussels Area, Belgium

Installation , configuration and maintenance of Telecommunication equipment for LAN’s (Novell servers, PC’s, hubs,...) and WAN’s (Modems,multiplexers,....)

Brussels Area, Belgium

Delivery (installation) and maintenance of payments terminals in supermarkets, petrol stations, in Belgium and Luxembourg

Leopoldsburg

Installation and maintenance of Laser telemetry equipment in tanks

Saffraanberg

- student A2 electronics (3 years)- specialisation in optronics (system for laser telemetry)

Bachelor'S Degree, Computer Systems Networking And Telecommunications

OSI model and Networks

Bachelor'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: Programming , computer sciences, accountancy