Guy Clarke Email & Phone Number

Sydney, New South Wales, Australia

- Point of escalation for Level 1 service desk- Respond directly to requests via phone, CRM ticket, email when needed.- Diagnose and resolve, VM host and server faults, eMail transmission fault , LAN conflicts, Workstation Faults, Printer Faults, Business application integration faults, VoIP PBX systems- Advise on Standard Operating Environment for FSMO configuration and member servers- Acting as proxy application support for a number of Clinical and Management applications for Medical Practice business's.- Maintenance and configuration of inhouse CRM and Helpdesk RMM applications and advise on and implement workflow design and automation features.

Sydney, New South Wales, Australia

- Helpdesk - Level 2 Service desk. Analyze resolve Priority 1 requests/alerts.Act as mentor to Associate Service Desk personal. - RMM operation - Kasaya PSA acting as RMM and CRM- Field support - Install of Servers , Printers , network equipment as directed.- VoIP phone system Admin and Maintenance- Network - Troubleshoot and Maintenance - Through knowledge of the IOS router operating system.- Documentation - Maintenance and contribution to the Inhouse Confluence WIKI

Chatswood Nsw

- Help Desk - Level1 level2 combined. Small Service desk team first point of contact , Triage, analysis , resolve and document.- Project work - Co ordinate with clients maintenance of core systems of industry specific upgrades of hardware of software. Specifically Medical Clinical Record systems requiring government or industry mandated update to be meet by hard deadline.- Roles adjusted to the change of Break fix services to an MSP model involving more of an escalation of work structure and the introduction of Connecwise CRM.- Field support duties co-ordinate third party HW suppliers and Customer site staff To install new Systems or softwae rollout.- Network troubleshooting - Begin to study and familiarize with the Cisco IOS router operating system.

Sydney, Australia

- Field Tech - POS system installation Across greater Sydney, NSW regional andinterstate as required. including configuration of Barcode scanners, docketprinters, touch screens, portable data terminals. - Trainer - Business owners, POS staff and back office admin. The use and optimization of POS solutions software and associated hardware in hectic retail environment. - Presentation - Conduct workshops on the use of POS solutions software, with focus on new features, industry trends and government compliance.- Help desk - Phone and remote support Via PSTN modem. Including Windows OS and LAN support.- GST - Large part of the job was assistance with GST compliance and how to integrate the PC networked POS software with new and existing client base.

Canberra, Australian Capital Territory, Australia

- Customer facing POS- Manage small delivery driver team, Rostering - Delivery to individual customers and re-sellers- Circulation - record keeping , requirement to keep hard weekly and monthly deadlines- Re seller relations and billing- Maintain and troubleshoot 10 BaseT bus network and thin client PCs- Maintaining and configure Point Of Sale / Stock management / Home delivery management application.

Canberra, Australian Capital Territory, Australia

- Section level infantry tacticts and methods- Small arms training- GPMG squad training- Radio telephone proceedure- Large Organisation experience