Guy Clarke Email and Phone Number
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Guy Clarke is a ICT Proffesional - Windows analyst at YOUR IT DESK PTY LTD. He possess expertise in printers, management, servers, enterprise software, technical support and 8 more skills.
Your It Desk Pty Ltd
View- Website:
- youritdesk.com.au
- Employees:
- 5
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Senior Service Desk Analyst - MentorYour It Desk Pty Ltd Mar 2016 - PresentSydney, New South Wales, Australia- Point of escalation for Level 1 service desk- Respond directly to requests via phone, CRM ticket, email when needed.- Diagnose and resolve, VM host and server faults, eMail transmission fault , LAN conflicts, Workstation Faults, Printer Faults, Business application integration faults, VoIP PBX systems- Advise on Standard Operating Environment for FSMO configuration and member servers- Acting as proxy application support for a number of Clinical and Management applications for Medical Practice business's.- Maintenance and configuration of inhouse CRM and Helpdesk RMM applications and advise on and implement workflow design and automation features.
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Senior Service Desk AnalystComputer Care Australia Jun 2007 - Nov 2015Sydney, New South Wales, Australia- Helpdesk - Level 2 Service desk. Analyze resolve Priority 1 requests/alerts.Act as mentor to Associate Service Desk personal. - RMM operation - Kasaya PSA acting as RMM and CRM- Field support - Install of Servers , Printers , network equipment as directed.- VoIP phone system Admin and Maintenance- Network - Troubleshoot and Maintenance - Through knowledge of the IOS router operating system.- Documentation - Maintenance and contribution to the Inhouse Confluence WIKI -
Service Desk AnalystComputer Care It 1998 - 2007Chatswood Nsw- Help Desk - Level1 level2 combined. Small Service desk team first point of contact , Triage, analysis , resolve and document.- Project work - Co ordinate with clients maintenance of core systems of industry specific upgrades of hardware of software. Specifically Medical Clinical Record systems requiring government or industry mandated update to be meet by hard deadline.- Roles adjusted to the change of Break fix services to an MSP model involving more of an escalation of work structure and the introduction of Connecwise CRM.- Field support duties co-ordinate third party HW suppliers and Customer site staff To install new Systems or softwae rollout.- Network troubleshooting - Begin to study and familiarize with the Cisco IOS router operating system.
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Systems Integration / InstalltionPos Solutions 1996 - 2006Sydney, Australia- Field Tech - POS system installation Across greater Sydney, NSW regional andinterstate as required. including configuration of Barcode scanners, docketprinters, touch screens, portable data terminals. - Trainer - Business owners, POS staff and back office admin. The use and optimization of POS solutions software and associated hardware in hectic retail environment. - Presentation - Conduct workshops on the use of POS solutions software, with focus on new features, industry trends and government compliance.- Help desk - Phone and remote support Via PSTN modem. Including Windows OS and LAN support.- GST - Large part of the job was assistance with GST compliance and how to integrate the PC networked POS software with new and existing client base. -
Delivery / Retail ManagerBelconnen Mall Newsagency Mar 1994 - Mar 1998Canberra, Australian Capital Territory, Australia- Customer facing POS- Manage small delivery driver team, Rostering - Delivery to individual customers and re-sellers- Circulation - record keeping , requirement to keep hard weekly and monthly deadlines- Re seller relations and billing- Maintain and troubleshoot 10 BaseT bus network and thin client PCs- Maintaining and configure Point Of Sale / Stock management / Home delivery management application.
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Australian Army Reserve PrivateAnu Company - Sydney University Regiment 1987 - 1992Canberra, Australian Capital Territory, Australia- Section level infantry tacticts and methods- Small arms training- GPMG squad training- Radio telephone proceedure- Large Organisation experience
Guy Clarke Skills
Frequently Asked Questions about Guy Clarke
What company does Guy Clarke work for?
Guy Clarke works for Your It Desk Pty Ltd
What is Guy Clarke's role at the current company?
Guy Clarke's current role is ICT Proffesional - Windows analyst.
What is Guy Clarke's email address?
Guy Clarke's email address is gu****@****.com.au
What skills is Guy Clarke known for?
Guy Clarke has skills like Printers, Management, Servers, Enterprise Software, Technical Support, Service Desk, Software Installation, Software Documentation, Computer Hardware, Active Directory, Troubleshooting, Cloud Computing.
Who are Guy Clarke's colleagues?
Guy Clarke's colleagues are Judy Hawkes, Christopher Watson, Dan Vincent, James Ayres, Aidan Taylor, Stephen Bakarich.
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1kellrigby.com -
Guy Stuckey-Clarke
Sydney, Nsw
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