Guy Colston Email & Phone Number

Ocala, Florida, United States

Tucson, Arizona, United States

Tucson, Arizona, United States

• Responds to new hires' questions and guides the representatives in aiding the customer when needed.• Provides constructive, specific feedback to new hire agents' overall chat performance• Co-facilitate lessons in new hire training and performance assessments• Employ classroom management techniques• Conduct peer coaching sessions during the new hire period• Partner with the Project Coach to meet scheduling requirements and deadlines• Achieving Customer metric service and sales goals for the department by offering insurance products.

Phoenix, Arizona Area

• Participate with other records and information staff in overseeing effective maintenance of records to include:• Indexing into Firm’s management system• Proper circulation of files with chain of custody• Image documents and properly store them within the firm’s document management system,• assigning them the proper metadata• Troubleshooting to identify potential problems or to recommend better processes or methods to accomplish work in the specified timelines provided by the client.• Assure adherence to corporate policies and strategies using the current records managementsystem• Ensures compliance with business protocol, regulatory and best records management practices requirements• Maintain ongoing communications with all departments regarding maintenance, creation, revising, reviewing, retrieval and archiving of records• Assist with orientating and training others on the appropriate records management processes and procedures as required by the client

Tucson, Arizona Area

• Follow procedures to secure courtrooms or exhibits, such as money, drugs, or weapons• Read charges and related information to the court and, if necessary, record defendants’ pleas• Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses• Prepare dockets or calendars of cases to be called, using typewriters or computers

Tucson, Arizona Area

• Keep abreast of developments in document management technologies and techniques by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences• Prepare and record changes to official documents and confirm changes with legal and compliance management staff, including enterprise-wide records management staff• Propose recommendations for improving content management system capabilities• Documenting/Recording Information• Making Decisions and Solving Problems• Updating and Using Relevant Knowledge• Thinking Creatively• Monitor Processes, Materials, or Surroundings• Experience with: Document imaging software, File system software, Microsoft Access, Microsoft Excel, Microsoft Outlook

New York, Ny

• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures• Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy• Recommend purchase of storage equipment and design area layout to locate equipment in space available• Analyzing Data or Information• Communicating with Supervisors, Peers, or Subordinates• Updating and Using Relevant Knowledge• Coaching and Developing Others• Training and Teaching Others• Operating Vehicles, Mechanized Devices, or Equipment• Experience with: Data entry software, Desktop computers, Laptop computers, Microsoft Access, Microsoft Excel

Greater New York City Area

• Keep records of materials filed or removed, using logbooks or computers and generate computerized reports• Add new material to file records or create new records as necessary• Track materials removed from files to ensure that borrowed files are returned• Modify or improve filing systems or implement new filing systems