In this role, I manage the verification of business card applications and ongoing card maintenance for clients across Australia. Key skills and responsibilities include:• Continuous Improvement: Implementing SOP amendments and implementing new ways to streamline our processes • Collaboration: Working closely with the Commercial Cards Product team to identify risks and areas for improvement• Staff Training: Providing training and ongoing training to team members• Work Allocation:… Show more In this role, I manage the verification of business card applications and ongoing card maintenance for clients across Australia. Key skills and responsibilities include:• Continuous Improvement: Implementing SOP amendments and implementing new ways to streamline our processes • Collaboration: Working closely with the Commercial Cards Product team to identify risks and areas for improvement• Staff Training: Providing training and ongoing training to team members• Work Allocation: Distributing work requests to colleagues based on their skill sets to help everyone work more effectively Show less

During my tenure as a verification specialist, I was responsible for document verification, analyzing eligibility, handling customer phone calls, and managing complaints. I also took on additional leadership duties, which included:• Step-Up Management Duties: Ran team meetings and took over as team leader for a two-week period • Staff training: Provided training to new staff in our team• Process Improvement: Identified and implemented process enhancement to improve workflow and… Show more During my tenure as a verification specialist, I was responsible for document verification, analyzing eligibility, handling customer phone calls, and managing complaints. I also took on additional leadership duties, which included:• Step-Up Management Duties: Ran team meetings and took over as team leader for a two-week period • Staff training: Provided training to new staff in our team• Process Improvement: Identified and implemented process enhancement to improve workflow and customer service• Performance Excellence: Exceeded expectations in annual performance review, reflecting a strong commitment to quality and results-driven outcomes Show less

In my role as a lender, I managed credit card and personal loan applications, assisting customers via phone with applications, document requests, inquiries and outcomes. Skills developed include:• Client Relationship Management: Built strong relationships enhancing customer experience• Complaint Resolution: Effectively handled and resolved customer complaints• Attention to Detail: Ensured precision in processing applications and documentation, minimizing errors and enhancing overall… Show more In my role as a lender, I managed credit card and personal loan applications, assisting customers via phone with applications, document requests, inquiries and outcomes. Skills developed include:• Client Relationship Management: Built strong relationships enhancing customer experience• Complaint Resolution: Effectively handled and resolved customer complaints• Attention to Detail: Ensured precision in processing applications and documentation, minimizing errors and enhancing overall quality Show less

As an Early Customer Engagement specialist, I assisted with the collection and management of unpaid bills for credit card, personal loans and home loans. Skills I developed in this role include:• Verbal De-escalation: Enhanced skills in managing and resolving complaints effectively• Rapport Building: Established productive relationships with customers • Negotiation: Developed expertise in negotiating payment plans tailored to customers' needs