Javier Guzman Email and Phone Number

*Optimizes member use of all services to enhance their return on investment.*Proposes and implements annual action plan and budget for the Central & South American delegation. *Plan and organizes all regional member events such as delegation meetings, chefs meetings, steering committee meetings, sales events, etc*Supervises the training activities: R&C Induction, technical training (Synxis, …).*Works closely with the network team on prospection, in line with the defined international development plan and the integration of new members.*Ensures HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand.*Works closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation.*Produces editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications.*Supports the implementation of local promotional events included in the annual action plan.*Supports the press and social media office to increase brand awareness.*Proofs read regional language communications and marketing material.*Organizes showcases or brand events.*Represents Relais & Châteaux at various events to increase brand awareness.*Prepares delegation’s e-newsletter.

•Develops, manages, and oversees the ATS Research Program, including grants, awards and fellowships in order to fund research interested in advancing the knowledge and understanding of pulmonary disease, critical illness, and sleep disorders.•Develops, manages and oversees the Assembly Awards and the ATS Respiratory Health Awards presented annually at the ATS International Conference. •Oversees the grant pre-award process for the ATS, including the facilitation of timely submissions and revisions of grants, reviewing and approving budget proposals, and ensuring that investigators are continually updated regarding policies and procedures for grant submissions. •Serves as primary staff and liaison to grant awardees. •Creates and edits contractual agreements, collects, and tracks information from awardees including payment information, ethical approval documents, financial progress reports, and project progress reports.•Completes an administrative review of all letters of intent and full application submissions to ensure applicants meet required eligibility.•Oversees the grant post-award process supervising, initiating, and tracking payment of all ATS Research Program grants. •Continually collaborates cross-departmental to optimize processes, both internally and externally, to provide members with an improved experience, strengthening the members/organization relationship.•Manages the Grants & Awards staff, driving the growth and development of a young team.

•Oversaw the entirety of hotel operations, day-to-day team management, and guest experience. •Managed monthly financial goals & tracking for all departments, including Rooms, Food & Beverage & Administration. •Developed innovative sales practices and yield management programs to maximize sales potencial and hotel revenue. •Was responsible for the preparation, presentation and reconciliation of annual Operating Budget and Marketing & Sales Plan. •Analyzed reporting and statistics to pinpoint opportunities for cross-departamental improvements.•Cultivated a collaborative working environment for senior management to grow and create departamental success.

•Managed all day-to-day operations and high level strategy of the Global Quality Control (QC) team. •Was the lead responsible for validation and audit of hotel's database supporting Central Reservations System (CRS), Global Distribution Systems (GDS) and Internet. QC is the distribution Help Desk that provides customer support to all member hotels worldwide.•Spearhead new hotel implementations into portfolio, ensuring member data integrity across all distribution channels. •Was responsible for product overview from technology partner prior to implementation and deployment across worldwide regional offices and member hotels.•Collaborated with cross functional teams to plan and launch new initiatives ahead of schedule.

•Membership Services Regional Account Manager responsible for all member hotels in Latin America. .•Provided daily support of member hotels to maximize their business opportunities through LHW by building effective working relationships. •Responsible of training hotels in the use of the CRS, by creating awareness of the hotel exposure through the various electronic distribution channels, by alerting them on the importance of having an updated rates and hotel description in all channels, by encouraging them to participate in the company´s programs and by keeping an open channel of communication for hotels to come through with questions, suggestions, comments, etc. •Served as day to day contact with all members in the region to answer general questions or to facilitate referral to other departments. •Monitored production results for existing hotel accounts to identify rate or inventory problems. •Conducted regional trainings to hotel members in key cities around the world annually. •Partnered new hotels through the implementation process, assisting them with completion of build kit and rate and database load. •Completed Hotel Production & Database Audit identifying changes needed to the hotels rates, policies and descriptive content. •Followed up with hotel accounts to completion of outstanding items outlined in the Hotel Production & Database audit via conference call, and commitment made via Audit Summary checklist.

•Was responsible for the international sales and promotion of the hotel: groups, FITs, corporate. •FITs: promoted and monitored production from wholesalers and incoming tourism travel agencies. •Groups: generated group leads, prepared proposals, signed contracts and coordinated internal group operation. •Corporate accounts: negotiation of rates and annual program via RFP, Consortia and standard corporate rate contracts. •Leading Hotels of the World: was responsible of the liaison with all LHW worldwide offices for individual and group reservations, tradeshows and sales blitzes. •International trips: represented the hotel on international tourism fairs, programmed sales blitz and Tradeshows in Canada, USA and South America. •Fam Trips: organized and coordinate familiarization trips to the property.

•Managed incoming leads from the Web site and walk ins, prepared quotations and opened files to every single lead and when file was ready distributed to the specific department. •Coordinated all marketing tools and distributed to clients and potential clients.•Coordinated the STAR network program.•Managed all Real Estate events, promotions and marketing efforts.•Managed all presentations for real estate brokers, developers and attorneys. •Functioned as main point of contact for local and international real estate brokers, developers and attorney.•Managed coordination of Services Agreements with developers, real estate brokers and attorneys. •Coordinated all the local advertisement.•Created sales and marketing strategies.•Created a sales and marketing business plan.