General Manager
Current• Led and mentored a team of 170+ salaried managers and 6,500+ hourly associates. 20% improvement in SIR; 23% improvement in RIR; 4.2% improvement in Connections; 40% improvement in DEA• Led and partnered with super regional safety and program teams, improved SIR by 32% YoY for ARW Super Region (47 ARS FCs)• #1 in DEA (Customer Experience) and Quality brilliant basics pillars across 77 similar FCs in NACF in year 2021• Promoted one L7 leader to L8. Promoted nine L6 leaders to L7, including three BLNA leaders, three military veteran leaders, one Asian leader, and two internal promotion leaders