Grant Walker

Grant Walker Email and Phone Number

CEO and Founder @ 2B Connected
Christchurch, NZ
Grant Walker's Location
Christchurch, Canterbury, New Zealand, New Zealand
Grant Walker's Contact Details

Grant Walker work email

Grant Walker personal email

n/a
About Grant Walker

Fifteen years ago, I swapped bread dough for business, and I haven’t looked back.Since then, I’ve built a boot-strapped blue-chip business from scratch, developed amazing teams who transform businesses, been elected to boards, and delivered year-on-year growth for companies including my own. They sometimes call me the ‘quiet one’. But my approach is simple: think big, stay calm, and lead by example. (And I seem to have an odd knack for getting buy-in on those big ideas.)I’m the guy people turn to when they need to solve tough problems, build stronger teams, or find a new way forward. I embrace the wildly uncomfortable – whether it’s overcoming a fear of public speaking, pivoting my business at record speed in response to Covid, or you know, becoming an ultra-runner.A family man, a runner, a business owner, a connector, a people leader. And a baker? Not quite, but you’ll have to ask me about that one.

Grant Walker's Current Company Details
2B Connected

2B Connected

View
CEO and Founder
Christchurch, NZ
Employees:
20
Grant Walker Work Experience Details
  • 2B Connected
    Ceo And Founder
    2B Connected
    Christchurch, Nz
  • 2B Connected
    Ceo & Founder
    2B Connected Apr 2018 - Present
    Christchurch, New Zealand
    Having returned from Australia to set up this BPO company, addressing what we saw as a critical market gap, I led the growth of the business to 80 staff and 50 clients, including ASX300 and Fortune 500 companies. I'm incredibly proud of what I've achieved as CEO and Founder, particularly our strong company culture, low staff churn, year-on-year growth, and loyal multinational customer base.
  • Businessnz
    Board Member
    Businessnz Nov 2023 - Present
    New Zealand
  • Business Canterbury
    Vice Chair
    Business Canterbury Nov 2023 - Present
    Christchurch, Canterbury, New Zealand
  • Canterbury Employers'​ Chamber Of Commerce
    Board Member
    Canterbury Employers'​ Chamber Of Commerce Oct 2022 - Present
    Christchurch, Canterbury, New Zealand
  • Customer Contact Network New Zealand (Ccnnz)
    Chairperson
    Customer Contact Network New Zealand (Ccnnz) Oct 2023 - Present
    New Zealand
    As elected Chair, I've worked with the CEO to turn things around—on a zero-dollar budget. I helped guide the CEO to launch a rebrand, overhaul strategies, and align marketing to bring back members and keep them engaged. The result? A stronger industry presence, higher retention rates, and a revitalised organisation.
  • Lead Express
    Chief Operating Officer
    Lead Express Aug 2016 - Apr 2018
    Melbourne, Australia
    Reporting to the CEO, I led a 55-person team, steering contact centre operations across Australia and South Africa. Key wins include: a tech overhaul that slashed reporting times and cut costs, landed a multi million dollar telco deal, and crafted a game-changing campaign for a global insurer. Lead Express, formerly The Lead Generation Company, is one of Australia’s leading lead generation providers.
  • The Lead Generation Company
    Operations Manager
    The Lead Generation Company Apr 2015 - Aug 2016
    Melbourne, Australia
    This was a strategic role requiring a high level of coordination between upper management, clients, and account managers in a performance-driven, high quality B2B and B2C lead generation and digital marketing environment.
  • Callactive
    Operations Manager – Solar Sales/Contract Renewals/Outbound Sales/Data Entry
    Callactive Mar 2014 - Apr 2015
    Melbourne, Australia
    Reporting to the GM, I led a team of 30, including 4 direct reports, and managed an AU$2.8M budget. I oversaw quality, reporting, workforce planning, and telephony functions across major campaigns, and drove day-to-day performance management. I also managed key client relationships and reporting, as well as internal stakeholders in IT, finance, and training.
  • Callactive
    Team Manager
    Callactive Mar 2013 - Mar 2014
    Melbourne, Australia
    I led a team of 10-15, driving performance through coaching, mentoring, and regular evaluations. I also managed KPIs and profitability, handled escalated customer calls, trained staff, and ensured alignment with company goals and new processes.
  • Callactive
    Sales Consultant - Energy Sales
    Callactive Jul 2012 - Mar 2013
    Melbourne, Australia
  • Powerstore
    Sales Consultant
    Powerstore Apr 2009 - Jan 2010
    Christchurch, New Zealand
  • Hasty Tasty Foods
    Business Owner
    Hasty Tasty Foods Feb 2006 - Mar 2009
    Christchurch, New Zealand
  • Belfast Bakery
    Store Manager
    Belfast Bakery Nov 2002 - Dec 2005
    Christchurch, New Zealand

Grant Walker Skills

Contact Centers Call Centers Business Strategy Data Analysis Customer Experience Call Center Development Sales Telemarketing Outsourcing Team Management Workforce Management Bpo Business Development Performance Management Employee Engagement Vendor Management Customer Satisfaction Training Delivery Coaching Staff Crm Coaching Team Leadership Telecommunications Customer Service Business Analysis Financial Analysis Data Modeling Leadership Development Customer Retention Project Management Sales Process Forecasting Customer Relationship Management

Grant Walker Education Details

Frequently Asked Questions about Grant Walker

What company does Grant Walker work for?

Grant Walker works for 2b Connected

What is Grant Walker's role at the current company?

Grant Walker's current role is CEO and Founder.

What is Grant Walker's email address?

Grant Walker's email address is gw****@****d.co.nz

What schools did Grant Walker attend?

Grant Walker attended Massey University.

What skills is Grant Walker known for?

Grant Walker has skills like Contact Centers, Call Centers, Business Strategy, Data Analysis, Customer Experience, Call Center Development, Sales, Telemarketing, Outsourcing, Team Management, Workforce Management, Bpo.

Who are Grant Walker's colleagues?

Grant Walker's colleagues are Jayden Wilson, Milli Kerr, Audrey Herrett, Bruna Aguiar, Jessi Abrams, Lorraine Walker, Angela Icummings.

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