Gabrielle Ward Email & Phone Number

Bossier City, La, Us

Bossier City, Louisiana, United States

Developed and maintained security policies and procedures within contract specifications for cybersecurity products and services, resulting in a notable 20% enhancement in the organization's overall security posture and compliance, which played a pivotal role in the successful execution of a pivotal internship project.Maintained comprehensive and detailed files documenting cybersecurity incidents, investigations, and remediation efforts, resulting in a 30% reduction in incident resolution time and contributing to a more efficient and secure cyber incident management process.Collaborated with cross-functional teams, such as Data Research and Project Management, in a multitasking environment to consistently meet project milestones and deliverables with tight deadlines, underscoring adeptness in adapting and prioritizing tasks for successful objective attainment.

Tyler, Texas, United States

Provided personalized technical support to senior providers by guiding them through the utilization of the electronic medical record (EMR) system, resolving technical issues and identifying opportunities for process optimization.Created comprehensive healthcare summaries for each patient and presented cases to providers before appointments, resulting in a 10% improvement in clinical workflow and reduced waiting times.Recorded patient encounters in real-time, improving provider-patient interactions and saving providers an estimated 2.5 hours of administrative work each day.Maintained 10-15 patients’ charts each scheduled day by documenting information in the EMR and reviewed that such information is accurate.Observed that 8% of patient identity bands contained inaccurate data and implemented a 'name alert' protocol by displaying signs in patient rooms and other relevant locations to warn medical staff of the potential for identification errors.

Tyler, Texas, United States

Performed hardware troubleshooting for 20+ computers, printers, and scanners, managed the ink and toner inventory system and ordered miscellaneous office supplies as required.Administered Windows networking for over 50 student laptops, including TCP/IP, wireless configurations, DNS, and other related functions, resulting in a 95% uptime and a 20% decrease in network-related service calls.Managed the helpdesk ticketing system to ensure timely resolution of user requests and issues, achieving an average response time of under 25 minutes.Identified and installed additional hard drives, memory, and software in over 20 student laptops, resulting in a 35% increase in available storage space and a decrease in student complaints related to storage capacity.