• Directed daily operations across multiple venues, enhancing productivity and ensuring alignment with organizational strategies.• Implemented sales and marketing initiatives, contributing to a 25% increase in revenue through the creation and promotion of ticket packages.• Coordinated ticket allocation for special attendees, including educational institutions and professional scouts, optimizing seat utilization and attendee satisfaction.• Delivered comprehensive training for new staff on operational procedures and customer service excellence, reinforcing high performance and service standards.

• Managed a team of ticket agents, enhancing ticket sales and attendance at athletic events through strategic collaboration with the marketing team.• Oversaw the box office's financial reporting, ensuring accurate daily revenue tracking and reconciliation within the accounting system.• Led recruitment and hiring processes, established a mentoring program to foster employee engagement, and optimized staff scheduling for various event requirements.• Improved customer service standards, achieving a significant reduction in response time and bolstering customer satisfaction through proactive communication and issue resolution.Ticketmaster platform

Ticketing and security for sporting events, musical events

Support children with mild to severe developmental disabilities. Create new manuals for new employees to orient them to essential details about children under their care.Assist children with life skills, communication, and community interaction. Implement safety standards in living environment.Coordinate and deliver appropriate recreational opportunities.Service provision foci on maintaining and enhancing self–esteem, promoting power, choice, and teaching functional skills that are alternatives for children with maladaptive behaviors.Assist children with individualized life plan implementation including personal care, home management, meal planning, shopping, and healthcare.Reinforce Positive Behavioral Support plans in home and in public settings.On-going interface with parents, case managers and community partners guiding in daily skills. Investigate and plan community involvement, and provide access opportunities for program childrenComplete report requirements in an accurate and timely manner.

Recruited, screened and conducted new volunteer orientations twice a month. Handled teacher and parental concerns with bullying and provided solutions. Assisted with logistics and implementation of Homework Club Called mentors and members who had low attendance encouraging them to return Researched incomplete documents and inputted accurate information and pertinent data into Member Tracking System. Scheduled field trips and events for pre-teens and teens who utilized services.

Responsible for customer relations and site liaison for six camps, registering campers in database, calculating payments, answering calls, filing and taking inventory of merchandise.