Grace P. Email & Phone Number

Assisting registration in adding and verifying insurance. Conducting training class for new registration employees.

Obtaining prior authorization before radiology procedures

Care navigator completing pre visit health assessments for the House Call program.*Updating member contact information*Created department newsletter*Precepting new employees

Trainer for covid scheduling of testing and vaccines. Training classes of 15-20 people via zoom to schedule for LHI's covid contract.Medical service coordinator for Reserve Readiness Health Program.Creating new patient profilesRegistering and scheduling patients for testing SME COVID (SUBJECT MATTER EXPERT) * Taking escalated phone calls from patients * Answering questions from coworkers regarding covidTraining assistant for week long training classes for new employees *Utilizing zoom break out rooms for small group training sessions *training new employees how to use the medical scheduling system

Eau Claire, Wisconsin Area

Checking in patients Collecting patient copaysScheduling follow up physician visitCollaborating with departments to schedule tests for the patientCollecting insurance informationUpdating existing patient profilesCreating new patient profilesTraining coworkers in scheduling using EPIC during department merge

Geneva, Il

* Managing social media (Facebook and Twitter) * Daily social media postings* Designing business website* Creating marketing material* Creating an eccommerce store for the business website

Naperville, Il

* Creating new patient profiles using Epic* Updating existing patient profiles * Producing outpatient procedure orders * Transcribing orders from fax* Procuring orders from doctors offices* Scheduling outpatient procedures* Collaborating with departments to schedule patients for outpatient procedure* Collaborating with department to accommodate stat appointment times* Training new employees * How to use epic * Scheduling * Hospital guidelines

Schaumburg, Il

• Zoning of areas• Marking items to clearance when applicable• Removing clothing from fitting rooms and putting back into designated area• Restocking shelves• Assisting customers with questions and locating items• Changing price signs* Customer Service* Cash Register

Rice Lake, Wi

• Zoning of areas• Marking items to clearance when applicable• Removing clothing from fitting rooms and putting back into designated area• Restocking shelves• Assisting customers with questions and locating items• Changing price signs

Cameron, Wi

• Committed to one year of full-time national service to a nonprofit organization serving families in need of affordable housing in Barron County, Wisconsin. • Contributed to the expansion of organization capacity via volunteers, marketing research, and media. • Recruited, screened, orientated, and managed volunteers for Habitat projects and the ReStore. • Managed the organizations website and social media, as well as developed a YouTube channel for the organization.• Developed a ReStore customer loyalty program. • Presented Habitat’s mission to community businesses, churches, and organizations. • Designed and sent out press releases to community newspapers and radio stations. • Planned and organized a Volunteer and Donor Appreciation banquet.• Worked with the ReStore Manager to develop monthly sales and advertisement plans and events. • Utilized Constant Contact to send out monthly e-newsletters.

Wisconsin Dells

• Obtained information from guests to develop a reservation.• Informed potential guests of resort amenities, current promotions, area attractions, and gave tourism recommendations. • Marketed and sold resort accommodations such as packages and cabanas. • Utilized conflict resolution skill when assisting upset guests and worked with management to produce a suitable solution. • Mailed resort information to potential guests. • Recognized by management for positive guest comments on assistance in planning their vacation and customer service skills.

Hoffman Estates, Il

• Organized and conducted activities for residents. • Planned monthly activities, outings, and events.• Developed and distributed a monthly activity calendar.• Assisted residents with ADL’s.• Served and assisted residents with meals tailored to the individual’s dietary restrictions.• Conducted entry, quarterly, and annual activity assessments.• Submitted resident activity records to MDS.• Recorded daily activity and participation logs for residents. • Managed and trained volunteers.• Trained new employees.• Assisted with resident 1:1 visits.• Assisted residents with finding individual activities based on interests and hobbies.• Conducted resident nail care.

Hoffman Estates, Il

• Organized and conducted activities for residents. • Assisted residents with ADL’s.• Served and assisted residents with meals tailored to the individual’s dietary restrictions.• Conducted entry, quarterly, and annual activity assessments.• Submitted resident activity records to MDS.• Recorded daily activity and participation logs for residents. • Trained new employees.• Assisted with resident 1:1 visits.• Assisted residents with finding individual activities based on interests and hobbies.• Conducted resident nail care.

Homegoods, Hoffman Estates, Il

• Assisted in opening of the store by unloading trucks, unloading boxes and stocking shelves. • Organized products on shelves and assisted with shelf upkeep.• Participated in store upkeep by taking out trash, sweeping floors, cleaning up spills and glass, and vacuuming carpets.• Received customer calls and assisted them in locating products or answering store questions.• Assisted in the loading of furniture into customer vehicles.• Marketed the TJ MAXX credit card to customers.• Operated the cash register and assisted in customer service.• Received many complements from customers customer service survey’s on my customer service skills.

Business

Education record

Education record

Activities and Societies: Judson Choir, Judson University Commuterschoir, work-study switch board operator

High School

Activities and Societies: Choir, Varsity Football team manager, FCCLA, HOSA, Freshman SoccerFCCLA, HOSA, Choir, Football Team Manager