Booking management with our forwarders and factories Prioritize daily workflow according to company’s needs. Be proactive and work in advance of upcoming imports. Run reports to supply visibility to our divisions. Liaison between our factories and forwarders. Ensure accuracy of data into SAP and Trinium.Communicate with appropriate teams on any delivery concerns.Ensure our forwarders are following established SOPs.Perform all data entry for shipping document creation and carrier assignment.Document, update, and follow Standard Operating Procedures established to achieve high levels of quality services.Use different external web sites in order to effectively track shipments and update SAP in addition to generating paperwork if needed.Perform track and trace functions as well as exception management follow up.Understand shipment documents in coordination with compliance.Establish and maintain effective communications with all production and support groups, including outside groups (transportation, custom brokers, customers and suppliers) Assist with foreign origin shipping exception cases: Container Utilization decisions, PO ship window and destination deviations.Troubleshoot and diagnose in-transit issues for the division assigned, all ship modes Run and update reports as needed within various applications

Serving customers by quoting rental rates and earning new business through sales and cross-selling. Assist customers with truck, trailer, towing, and storage business.Maintain a high level of customer service and satisfaction and demonstrates commitment to quality through positive and upbeat customer interactions.Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.Reporting customer concerns and complaintsLearn and sell the benefits of doing business with U-Haul.

Organized and managed activities including global import tracking, U.S. Customs verifications, and drayage management for shipments in all US states, Canada, and Mexico. Produced daily and weekly reports for client data and accounting.

Invoiced accounts per services rendered and cleared payments with brokerage agents. Managed international imports via steamship, air, rail, and drayage. Worked directly with Customs and manufacturers to secure seamless import process and deliver within the customer’s requested delivery.

Provided data to team lead of operations to create daily and weekly reports per clients requested information. Worked directly with carriers to dispatch deliveries within the customer’s requested delivery guidelines. Invoiced the account per services rendered and clearing any payments due with brokerage agents.

Provide legendary customer service from my home office.

Assist with the planning of practice, games, and summer camps Interview visiting recruitsImplement rules and guidelinesInstruct skills at camps and clinics