Gwendolyn Graman Email & Phone Number

Doorn, Utrecht, Nederland

Amsterdam Area

Leading our Customer Engagement team within Consumer Products and Retail at Capgemini. With this team she drives initiatives on Customer Engagement (Service, Marketing, Commerce and Sales) helping our clients become leaders in Customer Engagement.

Utrecht Area, Netherlands

Europe

Various project lead roles (senior business analyst, lead requirements engineer, workshop facilitator) at leading companies in the Consumer Products and Retail Industry (V&D, IKEA, CGF, etc.)

Responsible for the Capgemini Conversational Commerce proposition, setting up and running Customer Experience Center, managing the development of 3 global Consumer Products & Retail offers as part of the global Consumer Products & Retail sector team.Managed and published report 'Time to Talk' with Intel and MIT Support to published report 'Conversational.

Helsingborg, Sweden

Leading the requirements team for the Intermediate Basic eCommerce Solution that rolled out to 15+ countries in 1,5 year.With her requirements team, Gwen delivered the full requirements engineering cycle (e.g. scoping and prioritization with business owners, requirement specification with business SME’s, solution designs in co-op with architects and.

Utrecht Area, Netherlands

Various project consultant roles (business analyst, process design, workshop facilitation) at leading companies in the Consumer Products and Retail Industry (Natudis, HEMA, IKEA) Managed and published report 'Who Cares - Moving towards a total Customer Care Experience in 2020'

Amsterdam Area, Netherlands

V&D is a large department store chain with 63 department stores and 53 stand alone restaurants, with a total of 1500 POS systems. I joined the POS team as a senior BA when the roll-out of a new POS software package (Cowhills) started. Responsibilities in requirement validatoin, quality assurance, coaching a junior BA, guiding and training store and back.

Helsingborg, Sweden

MHS: the 27-year old, in-house developed IKEA store-ERP system, supporting 90.000 end-users on all critical store functionalities.This MHS pre-study was asked to provide a recommendation to the MHS Transformation Program on whether to remove 3 functional areas from MHS and how these should be supported in the future. Gwendolyn was the business analyst on 2.

Helsingborg, Sweden

Gwendolyn joined in the role of Business Analyst in the project Multi Logistic Setup for Stores. The project enables new services like Click & Collect for customers and is part of IKEA’s transformation to become a omni channel retailer. Gwendolyn was responsible for gathering, (re)defining and validating the business requirements. The business requirement.

In order to serve her franchisees better, the head office of this bio wholesaler and retailers initiated the selection of a new Point-of-Sales (POS) system. Based on their experience with Gwendolyn in an earlier assignment, the client asked Gwendolyn to take on the role of business analyst in this project. Gwendolyn was responsible for gathered.

Within the research program Shopping2020, founded by Thuiswinkel.org, Gwendolyn joined as a project coordinator and facilitator on the expert group Customer Care. Gwendolyn was involved from the project initiation onwards and responsible for setting the scope of the research in cooperation with the core team. She facilitated the expert workshops in which.

An internal reorganization effected the IT landscape of this client. A study was ordered to research the effects of these changes and to draft an IT Roadmap, supporting the business processes of the new organization.Following the main steps of the SEMBA methodology, Gwendolyn started as a Project Management Officer, though quickly took on business analyst.

The Netherlands

SocialMedia4You is my company, allowing me to professionally contribute to the Social communication of (hospitality) organizations. Not a self-claimed Social Media expert, but sharing from and using my own experiences and practices in both Social Communication as the Hospitality industry.

The Hague Area, Netherlands

All aspects of hospitality on a prime location on the Dutch seafront

HSMAI TraineeSupport and management of divers projects, mainly the organisation of (knowledge) seminars and events, the acquisition of new members and advertisers and the development of a social media strategy.

Msc, Marketing Management

Activities and Societies: Member of the Marketing Association maEUR, Committee member of STAR Marketing Experience, MSc Ambassador

Bsc, International Business Administration

Pre-master International Business Administration

Hbo, International Hospitality Management

Activities and Societies: Student Association Io Viva, Fast-Track cohort '06 Minors done in South Africa and rewarded with 'Best Student.