Gwen Simon Email & Phone Number

Palmetto, Florida, United States

● Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person ● Manages service work orders and HOA violations in Yardi and communicates with Field Ops team to ensure work orders are completed in a timely fashion ● Answers phones and manages email boxes while giving general information and re-directing to the appropriate party ● Maintains an organized, consistent filing system on share drive, while following Progress procedures

Accurately prepares and assists with all leasing paperwork, including applications, verifications, and lease agreements. Collects and posts security deposits, rent and all other payments. Communications on a daily basis with service staff to ensure resident needs are met while following up on completed requests. Constantly monitoring all outstanding transactions and delinquencies while collecting on balances.

Responsible for leasing process from tour to close/rental. Processed credit applications in order to approve for rental.Managed customer relations.

Marketed and advertised through verbal and written communication.Built rapport with current and perspective clients.Secured financing for mortgages.Educated buyers and sellers on current market conditions.Negotiated contracts from start to close.

Masters Degree, Special Education

Bachelor'S Degree, Elementary Education