Responsible for developing, executing and delivering the company’s digital / online marketing strategy, planning and budget to include online, new media, web, e-commerce and SEO to drive the business forwards through key marketing channels. Managing the online branding, communications and campaigns through the company website, email marketing, building the online community, attracting new customers, search engine optimisation, and search marketing. Review technologies and… Show more Responsible for developing, executing and delivering the company’s digital / online marketing strategy, planning and budget to include online, new media, web, e-commerce and SEO to drive the business forwards through key marketing channels. Managing the online branding, communications and campaigns through the company website, email marketing, building the online community, attracting new customers, search engine optimisation, and search marketing. Review technologies and explore new developments in the digital landscape to find ways to more effectively deliver the communication and business objectives. Managing all communications to drive leads and ensure through gap analysis, appropriate support to correct performance within cost effective targets. Improving the design, usability, content and conversion points of the company website and for the promotion and growth of the company’s web properties. Implement all online marketing campaigns including digital campaign collateral. Responsible for the smooth running and completion of projects across site builds including, online advertising, social media, maximising online sales opportunities and search marketing. Responsible for identifying and prioritising digital marketing objectives, creating and communicating Marketing targets / briefs. Review the performance of all sites and for campaign reporting to ensure that revenue and costs per acquisition are managed and to ensure delivery of ROI. Developing and executing solid plans to increase page views, unique visitors, dwell time and site ‘stickiness’ to encourage repeat usage whilst identifying trends and providing fast, accurate reports, optimising campaigns to produce the best return on investment for the organisation.Specialties:Online Marketing, Blogs, Social Media, Websites, Digital Graphics, Competitive analysis, PPC, SEO, CS5, Photoshop, Indesign, Illustrator, Brochure production, Infographics, online banner design, brand videos Show less

Responsible for the Software Deployment customer’s network equipment across different technologies (GSM, WCDMA/UMTS, LTE).• Deployment (upgrades/updates), validation, configuration, testing and troubleshooting of RAN and Core products such as AXE Core MSC, HLR, BSC, BTS, UMTS CPP RNC, CPP NodeB, Packet Core SGSN-MME, GGSN, Redback Packet Core SGW, LTE CPP eNodeB) across the different main operators the North America region (AT&T, T-Mobile, MetroPCS, Rogers Canada, Verizon Wireless… Show more Responsible for the Software Deployment customer’s network equipment across different technologies (GSM, WCDMA/UMTS, LTE).• Deployment (upgrades/updates), validation, configuration, testing and troubleshooting of RAN and Core products such as AXE Core MSC, HLR, BSC, BTS, UMTS CPP RNC, CPP NodeB, Packet Core SGSN-MME, GGSN, Redback Packet Core SGW, LTE CPP eNodeB) across the different main operators the North America region (AT&T, T-Mobile, MetroPCS, Rogers Canada, Verizon Wireless, Telcel).• Competent in TDMA, GSM, WCDMA/UMTS, LTE wireless technologies and network architecture. • Experience in Radio Access Network (RAN, GERAN, UTRAN, E-UTRAN), Packet and Circuit Core functions interfaces and protocols.Main activities performed:• Preparation and execution of Health Check Scripts to validate current status of the equipment (validate KPIs and Alarms)• Preparation of extra configuration (DT) when needed during the upgrade/update process.• Contact the end costumer to verify all requirements are fulfilled to start the work (e.g call testers in place, spare parts ready, switch personnel onsite).• Upgrade/Update/Configure equipment according to the MOP prepared.• Validate upgrade/update completeness (e.g New software version, acceptable KPIs and extra new alarms cleared and troubleshooted).Other position within Ericsson:- Software Deployment UMTS Technical Lead- Switch Technician (for T-Mobile west coast project)- Project Manager- Quality Assurance Coordinator- Software Developer Show less

I was brought into the Miami market to initially to aid with the integration and acceptance of the 3rd RNC to the market. This involved creating Iur links between this and the existing RNCs and supporting other tests, including the MAD Router checks. Once this was done, I then rehomed over 600 WBTS between the 3 RNCs.After this was complete, I started an IUB Augmentation program. This involved expanding the T1 resources to the WBTS sites. The work involved adding resources in the… Show more I was brought into the Miami market to initially to aid with the integration and acceptance of the 3rd RNC to the market. This involved creating Iur links between this and the existing RNCs and supporting other tests, including the MAD Router checks. Once this was done, I then rehomed over 600 WBTS between the 3 RNCs.After this was complete, I started an IUB Augmentation program. This involved expanding the T1 resources to the WBTS sites. The work involved adding resources in the Alcatel RSP and then adding cross connects in the Ericsson DACs. The work then expanded into supporting the roll-out of SVCC and HSDPA across the entire 3G network, along with the addition of Ethernet T1s. Once this project was completed, Miami introduced a 4th RNC into the network. Again I was involved in the integration of the RNC into the network and then performing a WBTS rehome program, moving WBTS onto the new RNC. I also supported the roll out of RU20 software across the RNCs.As well as the project work, I was also tasked with the creation of new WBTS on the RNCs, troubleshooting the network and liaising with Nokia Tier 2 when needed and general support with HW/SW issues. Show less

When I was in Atlanta, I was tasked with maintaining the 3G Network. This included troubleshooting problems in the entire RAN. I was also tasked with creation of new WBTS. I also created reporting tools to pull statistics to pass to management for performance analysis.As well as the general maintenance of the network, I was involved in the testing and acceptance of a new RNC into the Atlanta market. This involved working with Tier 2, creating Iur links between neighbouring RNCs and then… Show more When I was in Atlanta, I was tasked with maintaining the 3G Network. This included troubleshooting problems in the entire RAN. I was also tasked with creation of new WBTS. I also created reporting tools to pull statistics to pass to management for performance analysis.As well as the general maintenance of the network, I was involved in the testing and acceptance of a new RNC into the Atlanta market. This involved working with Tier 2, creating Iur links between neighbouring RNCs and then rehoming WBTS sites onto the new RNC.I was also tasked with transferring competence to the local Switch techs to further their understanding and experience of the Nokia UMTS Network. I was also involved in multiple MOP reviews, working alongside Nokia Tier 2 and Senior T Mobile Engineers to make sure the teams were following the best practises. Show less

My role in Houston was to manage the UMTS network. This included implementation, commissioning, integrating and maintaining Node B*s. I also provided technical support for the RNC and was involved in both preventive and reactive troubleshooting. My main task was to launch the network. This involved ensuring that all UMTS sites across the network met the Milestones, were alarm free and passing drive tests. This required working closely with Nokia and T Mobile engineers to ensure the… Show more My role in Houston was to manage the UMTS network. This included implementation, commissioning, integrating and maintaining Node B*s. I also provided technical support for the RNC and was involved in both preventive and reactive troubleshooting. My main task was to launch the network. This involved ensuring that all UMTS sites across the network met the Milestones, were alarm free and passing drive tests. This required working closely with Nokia and T Mobile engineers to ensure the smooth implementation of the network.Once the network was launched, I worked closely with the Optimisation team to make alterations to the network, such as adjacencies and antenna tilts. I also provided support for the local field engineers, providing both support from the switch as well as going into the field and assisting with hardware replacements and adjustments on several occasions. This was alongside the continuous monitoring of the network and the disaster recovery effort after Hurricane Ike.Whilst working in the T Mobile switch, I was responsible for providing training to the local switch engineers on the RNC and UMTS network. In the role I was also involved in creating training documents for the local NOC, and then travelled to the NOC to roll out the training on site. These documents have since been rolled out to other markets within the T Mobile South Region. November 2005 Orange PCS; To July 2008 Show less

Within my job role in the Orange PCS Technology Management Centre, I am responsible for monitoring and maintaining the 2 and 3G networks. This involves remotely connecting to all aspects of the BSS and NSS networks, checking faults and remotely fixing where possible. This means that I have an outstanding technical knowledge of all network elements and links between objects as well. I was also responsible for monitoring planned upgrades performed to the network.I worked within a team of… Show more Within my job role in the Orange PCS Technology Management Centre, I am responsible for monitoring and maintaining the 2 and 3G networks. This involves remotely connecting to all aspects of the BSS and NSS networks, checking faults and remotely fixing where possible. This means that I have an outstanding technical knowledge of all network elements and links between objects as well. I was also responsible for monitoring planned upgrades performed to the network.I worked within a team of 5 people that monitored the entire network, working together to ensure that the network is first of all up and running, and then also that the Quality of Service is at a high level for the users as well. This requires being able to not only work well as an individual, but also requires great team-working skills, and interaction with numerous other departments within the company; including technical support for Field Engineers.Whilst in the team, I created improved ways of working, using tools to assist the other members of the team in their day to day jobs, with scripts that will auto log-in to elements, create Trouble Tickets automatically and also have created several Technical Documents for use internally. I was also responsible for the training of two new starters to the department, giving a 3 week induction, including technical network overviews, system overviews and also training on how to remotely log-in. Show less

On the apprenticeship I was given an insight into all aspects of the business, including: Validation and Testing, Configuration Management, Office Networks, Environment and Labs, Service Desk and Support team, and the Technology Management Centre. I spent the last 6 months of my apprenticeship in role specific training for the TMC. This has given me a large knowledge of GSM and 3G communications, and how these networks operate.