 Serve as the liaison between Strategists, production team members, and contractors. Clearly communicate project requirements and expectations to internal teams & contractors as provided by Strategists. Manage the weekly sprint process to reliably complete deliverables. Continuously improve the sprint process to improve performance. Train team members on use of proprietary internal software. Manage the SDLC for internal software.  Develop metrics to manage firm capacity, team utilization and productivity, and firm profitability through efficient outsourcing of resources. Facilitate communication between SMEs and contractors to ensure the high-quality and efficient throughput of outsourced deliverables.

 Designed and completed a complete rebuild of our training program, leading to a 25% faster training process while matching or exceeding previous service levels. Increased average revenue per customer 12.5% through server mentoring program that relied heavily on agile principles of consistent improvement, simplicity and frequent retrospectives. Presented data and opportunities for improvement quarterly to management stakeholders. Defined, measured and prioritized all KPIs in program. Responsible for updating staff on new service standards as mandated from both corporate headquarters (Four Seasons and Michael Mina Restaurants). This includes new menu item updates and also new initiatives for front of house service. Hold all front of house staff accountable to all of our standards, giving coaching and feedback when necessary. This includes training on improving sales numbers by preparing quarterly sales statistics for each server and reviewing areas that are in need of improvement. Managed multiple teams throughout front of house operation, each with different and consistently changing goals. Implemented agile principles of empowered, self-organizing teams to increase buy-in of team members. Frequently met with team members in one-on-one settings to discuss priorities of the group and individual development. Served as mentor for multiple staff members throughout hotel.

 Increased invoice processing efficiency by 88% through iterative process analysis and improvement. Keeping all accounts current with hundreds of vendors for the property. Developing process improvements to achieve this primary goal. This includes end to end process improvements throughout hotel operation and administration. Improved inventory accounting processes throughout the property, increasing reporting accuracy (decreasing our total number of month-end adjustments and accelerating our reporting time frame). Done through providing notes, both written and verbal to departments regarding business processes. Lowered month-end reporting window by 33% for Accounts Payable.

Responsible for keeping up to date on all menu items and changes, with 100% menu knowledge. Execute all Four Seasons, Michael Mina and Forbes Travel Guide standards with 90% proficiency at very high volume. One of the most challenging and rewarding serving jobs in the world.

 Co-Founder of fair-trade-based company with branches in Bogotá, COL and Silver Spring, MD. Product was organic, hand-made clay cookware and dining ware.  Designed, implemented and managed global supply chain from Colombia to Washington, DC. Developed web-content and marketing strategy. Consistently tested new strategies and materials and reviewed results in weekly retrospective sessions. Led to rapid improvement of our marketing plan and subsequent online sales. Designed product packaging, marketing materials and online classes including recipes and weekly blogs about cookware and food.

Identifying new project financing opportunities through policy analysis at the state and local level for all 50 states and U.S. territories. Presenting findings to senior management and integrating data into new financial models.

Created deliverables for members of Congress in the form of fact sheets and information packets. This involved creating maps on Google Fusion Tables, importing them into Microsoft Publisher, and identifying patters and trends in the Solar industry for the specific state, congressional district, or subject of interest.Analyzed federal and state regulatory and legislative policy. Fused analysis of federal and state regulations into presentations and white papers identifying potential growth opportunities for the solar industry.

Member of the team that was ranked #8 in Washingtonian Magazine's top 100 restaurants in the Washington, DC area.

Inventory and cost management. Construction of P&L statements. Training and hiring staff. Management of guest relationships. Event planning for large events (50+ guests).