I am a seasoned IT professional with 8+ years of team leadership and IT experience in the healthcare, retail, and manufacturing service sector. Recognized for demonstrating a natural aptitude for client relationship management, as well as for creating optimized solutions and motivating teams, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include helpdesk support, customer service strategy, hardware/software solutions, process improvement, management development, training and mentoring, technology solutions, cross-functional team leadership, and performance assessment. Delivering superior administration in the latter areas of expertise requires the utilization of effective communication skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Colleagues describe me as a progressive, driven, down-to-earth, interpersonal and technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.