Greg Wolff Email and Phone Number

Manage the IT Department Support services functions, including direct supervision of Helpdesk and desktop teams. Responsible for the smooth operation of the teams whose primary function is to assist customers resolve issues with their computers and applications. Ensure adherence of SLA standards and oversight of related on-call support and technology upgrades/refresh initiatives.Implement applicable industry best practice support model, such as ITIL to improve operations maturity level and promote a more customer-centric support approach to improve user experience and to better serve our business partners.Provide strong leadership and management for a diverse geographical dispersed team, including recruitment, training, development, and appraisals.Create and maintain documentation, direct the selection, acquisition, installation, maintenance and support of hardware and software.

Managed Bomgar Cloud service and the hardware models offered by Bomgar. This includes researching, planning, reporting, and monitoring Cloud resources, Cloud availability, service level agreements, vendor management, hardware inventory levels, hardware and component lifecycles, and working with other departments on associated project plans. Selected, acquired, installed, maintained, and supported LTC software and hardware.Directed the migration of 1000 customers from Vcloud Air to AWS resulting in a 20% reduction of overall cloud services hosting costs. Manage lifecycle of Bomgar Hardware models and designed new appliance to meet changing demands. Manage over 1800 EC2 instances deployed in AWS and provide tier 3 support for all cloud offerings. Directed staff in recognizing, identifying, isolating, and resolving problems with AWS products/services.

Managed a team of network and system administrators responsible for the operation and maintenance of core information technology and telecommunications equipment. • Renegotiated maintenance contracts to lower yearly costs by 10%. • Responsibility for the selection, acquisition, installation, maintenance and support of hardware and software.• Direct staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.• Ensure maximized availability, dependability and productivity of technical environments as a result of monitoring systems performance, optimizing integration interfaces and maintaining critical upgrades.• Ensured systems were HIPAA and PCI compliant.

Senior IT executive managing a technical team in the support and rollout of hardware and software to long term care facilities. Orchestrated all activities across functional areas such as Technical services and customer service. Supervised 8 direct reports with a down-line staff of 24 individuals.• Restructured Technical Services department to decrees response/resolve time by 60%. • Responsibility for the selection, acquisition, installation, maintenance and support of LTC software and hardware.• Boosted IT network and services delivery with targeted regions as a result of identifying and driving market priorities.

Senior IT executive leading the strategic planning, development and operations for a wide variety of business clients. Spearhead client-facing services supporting evaluation, procurement, development and deployment of hardware and software environments. Held accountable for full operations and reliability of core voice, data and voice-over-IP (VoIP) technologies comprised of a multitude of telecommunications carriers. Plan and direct IT development and service delivery including hardware support (network devices, desktops, laptops), systems engineering, user training, security and disaster- recovery requirements.Partner with client senior leadership to establish technology roadmaps by collectively harmonizing on business needs, systems requirements, and transforming requisites into technical specifications.Position client companies to achieve short-term tactical and long-term strategic goals by delivering the identification, evaluation, integration and maintenance of sophisticated hardware / software systems.Ensure maximized availability, dependability and productivity of technical environments as a result of monitoring systems performance, optimizing integration interfaces and maintaining critical upgrades.

Designed, engineered and deployed fixed wireless network utilizing point-to-multipoint system architecture. Oversaw deployment of infrastructure that allowed Kite Networks customers’ access to the Internet at speeds up to 25 Mbps.Designed and launched municipal WiFi networks utilizing Cisco, Tropos and Strix WiFi equipment.Responsible for installation and commercial launch of large-scale ISP switching platform in Phoenix, Arizona. During launch, managed systems integration team comprised of Kite Network employees as well as outside vendor engineers and consultants. In spite of extremely aggressive launch schedule, switching system was placed in-service on time and under budget. Budgetary responsibilities include cost/benefit evaluation for all network-related hardware, software and support services decisions. In addition, responsible for budgetary evaluations as well as execution of all interconnect agreements including intra-city fiber connectivity, long-haul connectivity, and basic voice-related services.Designed and maintained LAN/WAN to include Windows 2003 servers, Exchange server, XP Professional Clients, Cisco Routers, Cisco Switches, and Cisco firewall. Built Network Operations Center to monitor national networks and customer related outages.Selected, installed and maintained telecommunications services to include Pots lines, T1’s, DS-3’s, and PRI’s.Managed deployment of Jackson, MS data center. Data center was constructed from bare floor and when completed utilized FM-200 fire suppression, redundant power with diesel generator backup as well as HVAC climate control. Preformed employee evaluations and subsequent salary and promotion recommendations. Deployed Voice over IP services to new and existing customers. Provide leadership and technical support for departments.

Responsible for managing all operations for Jackson/Shreveport regional market including sales, operations, and customer service functions.Managed deployment of DSL (digital subscriber line) technology at customer premises as well as central switching office locations. Hired, trained and developed management staff and other employees.Managed the market’s profit and loss performance to insure compliance with budgets.Responsible for identifying and driving market priorities.

Responsible for overseeing the sale of frame relay, Internet access, and ATM (asynchronous transport mode) services in a four state region.Hired and trained sales force.Provided leadership and technical support to sales force. Exceeded monthly quotes.

Responsible for marketing local dial tone, frame relay, Internet access, carrier services, and ATM to Hospitals, Government Agencies, Corporations, and Businesses of all sizes.Provided prospective customers with turnkey solutions for their voice and data needs.Prepared detailed sales, forecasting, and investor reports for Regional VP as well as prepared capital expenditure forms to justify fiber expansions and adding buildings to the network.Aided in the design and implementation of fiber optic networks including installation of optical equipment, DC power plant, DAC (digital analog cross connect), various cabling and fiber connectivity.Developed strategic partnerships and new products to adapt to market needs.Awarded 1997 and 1998 Chairman’s Club recognition.

Marketed business telephone systems, voice mail, voice and data networking equipment, hospital nurse call systems, BellSouth services, and maintenance agreements.Trained sales force on technical configuration of equipment and basic sales skills.Provided on site programming, remote programming, and diagnostic on Executone Integrated Digital Telephone Systems.Installed, maintained, troubleshot, and repaired Executone and Omega telephone systems.Increased sales by 40%.Achieved 145% of quota for 1995

Responsible for daily operation of GTE digital switchboards, encryption equipment, and VHF radios.Supervised 5 to 100 soldiers in daily activities, training, and combat missions.Trained soldiers on equipment operation, basic soldier skills, and preventive maintenance. Troubleshot and repaired Unisys B20 PCs, dot matrix printers, monitors, and keyboards.