• Provided Tier 2/3 support for a user base resolving complex technical issues promptly.• Configured and managed network devices, ensuring seamless connectivity and minimal downtime.• Conducted regular system audits and updates to maintain security compliance and optimal performance.• Managed email services to ensure reliable communication and collaboration within the organization.• Assisted in the deployment of new hardware and software, ensuring proper configuration and user training.• Set up and managed web applications and web servers (IIS), ensuring secure and efficient operations.• Implemented CI/CD pipelines to streamline the development and deployment process for web applications.• Configured and maintained Node.js environments for web applications, optimizing performance and security.• Set up PI Bridgewise for real-time data integration and analytics, ensuring robust data flow and processing.• Managed helpdesk ticketing system using Salesforce, improving tracking and resolution of technical issues.• Administered VMware infrastructure, optimizing virtual machine performance and resource allocation.

• Managed local administration and operations functions in accordance with company standards, policies, and procedures.• Led the development, migration, management, and support of Office 365 implementations, including user accounts and groups management, data backup and restoration, and VoIP support at the admin level.• Oversaw the entire network infrastructure, including system monitoring, system builds, upgrades, migrations, software deployments, and patch management services.• Gained proven experience with Microsoft Teams (including voice) services, design, and topology.• Integrated VDI technologies with Amazon Workspaces and VMware Horizon.• Managed and maintained IT systems, including laptops, desktops, printers, routers, and server equipment.• Provided IT operational support for standard hardware, software, and voice/data network solutions.• Handled installation and life-cycle maintenance of all IT hardware and software, offering escalated on-site support for hardware, software, and network connectivity issues.• Maintained detailed IT asset documentation, including lists of desktops, laptops, UPS, printers, scanners, routers, switches, and hubs.• Managed procurement of IT hardware, software, and maintenance products and services.• Oversaw local IT vendor, contract, and outsourcing management, including tracking systems for vendors, inward and outward IT assets, and purchasing items.

• Administered change management related to server upgrades and software installations.• Prepared and maintained documentation of technologies as per standards and procedures.• Installed and configured Active Directory Domain Controllers and implemented network infrastructure by configuring DHCP, DNS, Windows Backup, and Restoration.• Implemented DFS on all site servers, network drives, permission and user rights, backup, and restoring processes.• Participated in complete system builds, upgrades, migrations, software deployments, and patch management.• Implemented security policies and Sophos antivirus protection.• Managed IP addressing and configured TCP/IP addresses on servers.• Managed Active Directory site replication schedules, site links, and boundaries; used ADUC to create and manage computer, user, and group accounts in an Active Directory environment.• Configured automatic updates for network clients using Group Policy via WSUS Server.• Designed, planned, and implemented Group Policy, delegation strategies, and OU structure.• Maintained a weekly checklist of server health, including event logs, server/client hard disk status, data volume defragmentation, and antivirus updates.• Maintained IT asset documentation for servers, desktops, laptops, UPS, printers, scanners, routers, switches, and hubs.• Experienced with Windows Server 2000/2003/2008/2012, Hyper-V Manager, File Server, Print Server, Antivirus Server, and WIN-SUS Server; familiar with VMware Server and host machines.• Provided remote support for installation, updating, and troubleshooting of Windows 7/8/10 Pro and basic applications and software for all site locations.• Experienced with ASA5505 routers for network bandwidth consumption analysis via ASDM Launcher and installed and configured SonicWALL Firewall; managed NLB and backup internet configurations.• Implemented ICINGA via NagiosQL portal for network monitoring and alerts, and OS Ticket for helpdesk support.

• Prepared the environment for deployment of Windows Server 2003.• Analyzed hardware and software requirements for Active Directory.• Installed, configured, and provided troubleshooting for Windows Server 2003.• Migrated Windows Server 2003 from test environment to production environment.• Managed IP addressing and configured TCP/IP addressing on servers.• Installed and configured Active Directory Domain Controllers.• Designed, planned, and implemented Group Policy, delegation strategies, and OU structure.• Assisted in developing plans, strategies, and solutions for the design of a new stable and secure desktop environment and for user and service migration.• Assisted in documenting management processes and supported ISP-related issues.

• Managed Windows Server 2000/2003, File Server, Print Server, Antivirus Server, and WIN-SUS Server.• Implemented network infrastructure by configuring AD, DHCP, DNS, etc.• Performed LAN troubleshooting, network drive, permission and user rights management, and backup and restoring using ARCServ 2000 Workgroup Edition v7.0 and IBM LTO 4 Backup device.• Experienced with Cisco routers (2600, 2500, 2800) and switches (1924, 2950) and 3COM (2024).• Maintained a weekly checklist of server health, including event logs, server/client hard disk status, data volume defragmentation, and antivirus updates.• Maintained and updated IT asset documentation.• Managed a network with 5 servers, 2 routers, 15 switches, and 2 wireless devices, handling 150 desktops, 25 laptops, and 20 printers.• Provided support for installation, updating, and troubleshooting of Windows XP and basic applications and software, including backup and restoration.• Monitored and updated required patches for Trend Micro Office Scan (Anti-Virus Support) and resolved remote site desktop calls via VNC or TeamViewer.• Managed installation and configuration of new desktops, swapping machines, Citrix (JDE), MS Outlook 2003/2002/2000/Outlook Express, MS Exchange Web mail, Baan, Citrix, Lotus Notes 6.5.5, VPN Client, and network printers.• Maintained and managed troubleshooting support for equipment under maintenance, following security and escalation protocols.• Followed SLA protocols, maintained documentation, updated IT assets, and completed daily call logs and weekly checklists.