Gerald Zeder Email & Phone Number

New York, United States

Lancaster, New York, US

Responsible for product and system quality.

London, GB

• Consult on projects across Wealth & Personal Banking, with Network, Operations, Digital, International, IT, and Fraud. Leveraged tools and data analysis to improve the customer experience, streamline processes, remove.
• Developed $1.4M in additional opportunities from reviewed projects. Evaluated multiple years of projects to determine if full benefits were realized. Developed recommendations to further with financial benefits.
• Generated $2.2M in efficiency gains and increased revenue retention from recommendations for a faster customer onboarding. Includes accurate measurement and reporting to reduce rework and waste.
• Saved $1.5M by streamlined processes for Branch Network Cashier’s Checks, with move to new printer hardware across the Network, and new check stock to remove multiple negotiable audits.

Williamsville, New York, US

• Developed the first formal Quality Management Systems for 14 facilities across the US. The firm is one of just a few Architecture, Engineering, and Construction Administration (AEC) firms now registered to ISO.
• Led development of all ISO 9001:2015 systems to compliance in seven months.
• Registration Audits with zero nonconformances. Multi-day, multi-site. Seven “Noteworthy” items.
• Created quality systems including the Quality Policy, Corrective Action, and Management Review. Wrote Quality Manual and 18 other system documents.
• Established tools to understand variances and team performance. Made user-friendly tools for management to see and understand trends.

Buffalo, NY, US

• Oversaw performance improvement team and initiatives for four hospitals and associated clinics. Managed projects and implementations for on-going financial and non-financial benefits (process mapping/streamlining)..
• Obtained the $2.2 million project savings goal for 2016 in eight months.
• Managed 60 projects with four team members: 2 Sr. PI Project Coordinators, 2 PI Project Coordinators.
• Created Project Charter-Tracker for communication and alignment.

• Global Cost of Quality program development and coordination for the Lufkin division of GE Oil & Gas. Gathered an understanding of full extent of the costs involved, and executed projects to improve bottom line results..
• Identified savings of $4.3M through developed global cost of quality program for a new GE acquisition.
• 90% of total costs tracked across 17 facilities, itemized into 11 sub-categories (scrap, rework, etc.).
• Established the warranty and concession approval processes to capture and trend, costs and causes.
• Formed 250 standard defect codes for three processes and 17 sites for continuous improvement projects.

Boston, MA, US

• Simplified the QMS by standardizing the core processes, migrating to a single Registrar and creating regional certificates. As new facilities were acquired, aligned site-based QMS processes into the singular system..
• Aligned ISO Certificates regionally from 24 to six; realized an 11% cost savings with move to one Registrar.
• Streamlined the global QMS core processes, including corrective action, document control, and auditing.
• Organized system implementations through defined changes, tools, training, and supporting documents.
• Integrated 63 global sites into the corporate QMS to align and lean out waste.
• Merged 50 different Corrective Action and Complaint Systems into one; improved buy-in and acceptance.

Boston, MA, US

• Managed major projects and mentored Green Belts through the Define-Measure-Analyze-Improve-Control (DMAIC) project process. Oversaw the company’s quality systems.
• Realized $1.5M savings as Lean Project Manager to relocate facility from Washington State to Minnesota.
• Supervised 10 non-traditional Green Belt Six-Sigma projects and mentored Green Belts through DMAIC.
• Taught multiple sections of the GE Six-Sigma curriculum.
• Directed the multi-site quality systems. Established a “Best Practice” corporate management review.

Trevose, PA, US

Formerly GE Osmonics.(1400 people) Manage ISO 9001 compliance for 8 sites. Drive 3 sites without formal quality systems to ISO registration. Achieved ISO 9001 registration within six months for a 225 employee manufacturing facility. Won GE Water’s “Customer Performance Award” for registration and plant improvements due to improved customer on-time.

Trevose, PA, US

Formerly GE Osmonics.(600 people) Responsible for the ISO 9001 systems and all product quality activities for three manufacturing plants and corporate services. Turned around company from brink of losing certification when I was hired to showing “best practices”. Supervised nine, including quality assurance engineers and technicians.

Master’S Degree, Industrial Engineering - Quality Systems

Bachelor’S Degree, Industrial Engineering