Customer handling, Call handling regarding DND card blocking Preparing reports regarding cal details and present to seniors also doing team grooming and motivating.

over 2 years of extensive experience in knowledge maintenance training and mentoring of new team members client management doing quality check for entire team.preparation of reports with a view to monitor the performance and efficiency of team members ensuring compliance with pre-set quality parameters so that achieve key metrics.

Grooming the sales staff in terms of product knowledge and customer service by demonstration and motivation.analysis of primary business vs secondary business sales and payment collection for perticular period.to prepare calculation of growth reports.