I’m an administrative assistant and customer service professional with a knack for communicating with clients. My strengths include documentation drafting, process improvements, and collaboration. I enjoy helping others solve a wide range of problems. Coworkers would describe me as an empathetic, approachable person who excels at solving complex problems in fast-paced environments. I’m currently seeking opportunities that will allow me to support others and develop my administrative skills in a diverse, collaborative environment. My fields of interest include education, customer success, and event planning.
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Quality AnalystCognizant Nov 2023 - PresentMadrid, Community Of Madrid, Spain• Working with a AAA tech company client to test AI voice assistant technology, working with prototype devices and technology• Analyzing requirements, developing and executing tests, including test automation;• Reporting test findings, documenting errors, providing or validating estimates for tasks -
DressmakerSelf-Employed Jan 2018 - May 2024Madrid, Community Of Madrid, Spain▪ Deliver highly personalized and well-received designs through personal consultations with clients, resulting in successful event participation▪ Design and craft over 100 detailed garments for repeat clients, including evening gowns, partywear, wedding attire, historical costumes, and dancewear using both traditional drafting and CAD drafting methods
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Au Pair & Private TutorFamilies Based In Madrid Jul 2016 - May 2024Community Of Madrid, Spain▪ Provide daily care and supervision for two young children for a total of 30 hours per week, fostering growth and well-being▪ Reduce family workload by coordinating daily travel and extracurricular activities for the children on average 10-12 times per week▪ Minimize stress by explaining challenging concepts to children and helping with homework in both English and Spanish by creating engaging didactic games when necessary to simplify concepts▪ Improve student grades from failing to passing by developing private lessons for 12 elementary school-aged children based on classroom modules and individual needs
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English Language Teaching AssistantSpanish Ministry Of Education, Culture And Sport Oct 2015 - Jun 2020Madrid, Community Of Madrid, Spain▪ Reinforced skills and fostered an engaging learning environment for up to 25 students at a time by developing educational activities and materials for classroom use▪ Prepared more than 450 students for 8 standardized exams, including Cambridge and Trinity exams, with a 90% pass rate for students▪ Raised student engagement and language acquisition by developing five school-wide programs and cultural events per year for 9 grade levels and over 250 children yearly▪ Increased student success by providing individualized, simplified explanations of concepts and one-on-one help for students with varying educational needs across 9 grade levels▪ Supported over 100 elementary school students in adapting to online learning with engaging lessons and learning materials -
Administrative Support, Receptionist, And Special Events TeamMemphis Botanic Garden Oct 2007 - Sep 2015Memphis, Tennessee, United States▪ Raised membership retention and return guests by creating informational pamphlets to better explain topics and revised existing documents to inform guests and better curate guest experiences within a 96-acre botanic garden▪ Improved guest experience by updating reception staff processes for using a large CRM database (DonorPerfect), shortening wait times for assisting guests and members with donations, new memberships, and renewals▪ Saved work hours daily by more than 12% by streamlining processes for daily sales reporting, inventory tracking, and system troubleshooting by improving reporting systems and creating help documentation for reception staff▪ Reduced confusion and boosted guest satisfaction and crowd management by creating logistics and security documentation for staff and volunteers for more than 10 concerts and large events yearly with over 8,000 participants each
Hayley Johnson Education Details
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Magna Cum Laude; University Honors
Frequently Asked Questions about Hayley Johnson
What company does Hayley Johnson work for?
Hayley Johnson works for Cognizant
What is Hayley Johnson's role at the current company?
Hayley Johnson's current role is ..
What schools did Hayley Johnson attend?
Hayley Johnson attended The University Of Memphis.
Who are Hayley Johnson's colleagues?
Hayley Johnson's colleagues are Ranjini Arunprasath, Swarup Nayak, Chanchala Kumari, Somnath Ghosh, Deepthi Mohan, Subramanyam Reddy Kambala, Afroz Shaik.
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