Intune Management, SCCM, WSUS, L3 Support, EUS, EUC, MDM

Managing all IT related issues. And troubleshooting PC’s, Laptop and all hardware related issues remotely. Remotely handling issues, On call support for windows, Mac and Mobile Devices. Providing L2 support to customers. Reported complex system issues to senior management to expedite resolution as require. POS, NCR Aloha support. Provide L1/L2 support, Remote support, making MIS (Management Information System), Coordination with user and Team members.

SPOC for network and Servers for more than 40 locations. Maintaining AD, Creation, deletion and Password management. TAC support of network devices. Configuration of Cisco AP, I ball, TP Link, D link Routers, CCTV’s . Leading 11 members of Team.

Monitoring of Network connectivity & devices. Creating new policies on Firewalls. Maintaning companys data integrity. Managing LAN and WAN link. Working on BMC ticketing tools working based on SLA, call logged & raised tickets with ISP. TAC support of network devices.

IP addressing and DNS Configuration. Providing Citrix Support to Client.Prioritizing service tickets and providing support service to clients using BMC Remedy. Resolving daily technical issues and providing Support to the customer on priority basis. Working with Active Directory Windows Server 2012 R2, User Management. Managing AV on console, checking Spyware/Greyware Logs. Handling data network and server management, and testing network connections

Providing Level 1 & Level 2 support for the users relating to operating system and network issues. Providing support to US customers. Maintaining Security of Systems by implementing Antivirus Software and other miscellaneous security tools. Disk management, Partitions, folder sharing, Access Permission. Remote support to International Clients via phone Installation and Configuration of Active Directory, DNS and DHCP. Configuration of user profiles and maintaining their mails using exchange server with MS outlook, Windows Mail. Creating PST and taking backup of Mail and Profiles. Resolving the Laptop & Desktop (DELL, HP, IBM) Hardware and Software related issue of User.