Henrique Prado Email and Phone Number
Henrique Prado personal email
- Valid
Experienced Automotive After-Sales Executive | Driving Revenue Growth & Operational Excellence.With over 25 years of industry experience, I have built a successful career navigating complex environments and identifying business opportunities that increase revenue and operational efficiency across Latin America. My focus is on driving customer satisfaction and business results through strategic planning, innovation, and cross-functional leadership.Throughout my career, I’ve led high-impact initiatives in Customer Experience, After-Sales, and Parts and Accessories, improving processes and enhancing customer retention. I’m passionate about developing high-performance teams and delivering tailored solutions that align with organizational goals.Key Expertise:- Customer Experience: Leading initiatives to enhance customer satisfaction, retention, and service quality through innovative solutions.- Parts & Accessories Sales: Proven track record in optimizing wholesale and retail sales, inventory, and warehouse management.- Strategic Marketing: Development and implementation of comprehensive marketing plans focused on driving brand visibility and sales growth.- After-Sales Operations: Expertise in process improvement, business planning, and integrating technology to improve after-sales services.- Leadership & Talent Development: Building and leading high-performing teams, with a focus on continuous development and talent retention.- Change Management: Successfully driving organizational transformations, including integration, reorganization, and process redesign.As a strategic and results-driven leader, I thrive on delivering solutions that meet the needs of both internal teams and customers, while also driving corporate growth. I am committed to excellence in every project, ensuring that business objectives are met and exceeded.
Bmw Group
View- Website:
- bmwgroup.com
- Employees:
- 42871
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Gerente De Pós VendasBmw GroupSão Caetano Do Sul, Sp, Br
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Aftersales ManagerBmw Group Dec 2021 - PresentSão Paulo, Brasil• CSI Monitoring;• High performance teams development;• Establishment of both short-term and long-term strategies;• Creation of strategic planning;• Critical Cases Management;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing (BI tool – Tableau);• KPIs monitoring;• Responsible for the overall performance of the department and the achievement of annual goals;• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• Training development and implementation to dealership;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations. -
Aftersales ManagerBmw Group Mar 2019 - Dec 2019São Paulo E Região, Brasil• CSI Monitoring;• High performance teams development;• Establishment of both short-term and long-term strategies;• Creation of strategic planning;• Critical Cases Management;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing (BI tool – Tableau);• KPIs monitoring;• Responsible for the overall performance of the department and the achievement of annual goals;• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• Training development and implementation to dealership;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations.
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Aftersales Regional ManagerJaguar Land Rover América Latina E Caribe Sep 2014 - Jan 2019São Paulo• Creation of strategic planning;• Establishment of both short-term and long-term strategies;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Strategic actions creation for sales increase of parts and accessories and expenses reductions;• Co-responsible for new dealer opening;• Program creation and implementation;• Development of methods and procedures to ensure the processes are efficient and productive;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing;• KPIs monitoring;• Co-responsible for the overall performance of the department and the achievement of annual goals;• Analyze and evaluate staffing levels to ensure the successful operation of the Customer Service function.• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• BI platform implementation (Tableau) for financial analysis preparation and performance analysis;• High performance teams development;• Evaluation of teams performance;• Supervision and management of the specialists and other team’s performances;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations. -
Warranty And Dealer Service Administration SupervisorGeneral Motors Dec 2010 - Aug 2014São Caetano Do Sul• Creation of warranty administrative governance guidelines for Brazil/South America; • Parameters establishment for preparation of budget and forecast of expenses/costs of warranty; • In charge of analyzing expenses/costs of warranty by product line and segment;• Creation of results control comparing real x budgeted by issuing managerial reports supported by analysis and justification of variations; • Accruals monitoring by type of product;• In charge of monthly closing;• Creation of action plans with quality, engineering and service engineering fields for product improvement;• Administration of campaigns, special assistance and recalls; • BI platform implementation (Tableau) for creation of financial analysis and performance analysis of warranty costs. -
Strategic Planning And Aftermarket Development CoordinatorGeneral Motors Jan 2009 - Nov 2010São Caetano Do Sul• In charge of department strategic development: Clients retention, sales growth, reduction of expenses/costs and customer satisfaction;• New Businesses development;• Preparation of managerial reports and transaction status to be presented to the Executive Management team;• Development and implementation of policies and procedures to ensure the success of the department;• Creation of marketing campaigns;• Creation of “Long Term Strategies”;• Coordination with vendors and other departments the preparation of KPIs and periodically reporting to the Executive Management team;• Integral part of GMB/ABRAC commission;• Support in the opening of new dealers/service points;• Implementation of New Chevrolet Service in Brazil and Chile.
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Service Development Coordinator – AftermarketGeneral Motors Jan 2007 - Dec 2008São Caetano Do Sul• Service program development (New Chevrolet Service, New Body Shop Program, Scheduling System, B.I, among others)• Always working with the IT department to develop and implement business software systems/solutions to maximize department efficiency;• In coordination with other departments leaders, always making sure all requests and issues are handled by the appropriate department in a timely manner;• Oversee the department projects in terms of budgets and timelines;• Launch of New Chevrolet Maintenance – programmed maintenance with fixed price (national);• Trainings development for the dealer’s managers;• Effective participation in aftermarket operational performance increase in Chevrolet dealers (syndicated research).
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Operations Analysis/Aftermarket Financial Planning Coordinator (Fp&A)General Motors Mar 2005 - Dec 2006São Caetano Do Sul• Parameters establishment for Budget and Forecast of revenue and expenses/costs of GMB aftermarket department;• Creation of results control comparing real x budgeted, issuing managerial reports supported by analysis and justification of variations; • Instruments creation for simulation of scenarios for prices parametrization;• Parts profitability analysis;• Purchase performance analysis;• In charge of presentation/explanation of aftermarket “Profit & Loss” to the Board.
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Operations Analysis/Vehicles Financial Planning Coordinator (Fp&A)General Motors Jan 2004 - Mar 2005São Caetano Do Sul• Parameters establishment for Budget and Forecast of expenses/costs of GM do Brasil;• Collection, organization and interpretation of performance information , cost and organization results; • Variation analysis between products lines (volume, mix, economic, etc.);• Analysis and “benchmarking” among products (America, Europe and Asia);• Development of presentation to the Executive Committee of the company (Cost Tracking);• Creation of cost and profitably analysis in order to demonstrate the operational reality of the company;• In charge of “short term forecast” – industry (vehicles).
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Finance Analyst – Engineering Support – Design, Product And ManufacturingGeneral Motors Feb 2000 - Jan 2004São Caetano Do Sul• Creation and control of engineering expenses (workload);• Administration of Royalties contracts;• Royalties payments and receipts (abroad);• Rebills payments and receipts (exterior);• Engineering structural cost administration (Budget & Forecast);• Cost and control of new vehicle launch projects;• Creation of presentations to the engineering/finance board.
Henrique Prado Skills
Henrique Prado Education Details
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Finance, General -
Foreign Trade
Frequently Asked Questions about Henrique Prado
What company does Henrique Prado work for?
Henrique Prado works for Bmw Group
What is Henrique Prado's role at the current company?
Henrique Prado's current role is Gerente de Pós Vendas.
What is Henrique Prado's email address?
Henrique Prado's email address is ca****@****ail.com
What schools did Henrique Prado attend?
Henrique Prado attended Fgv - Fundação Getulio Vargas, Uscs - Universidade Municipal De São Caetano Do Sul.
What skills is Henrique Prado known for?
Henrique Prado has skills like Automotive, Automotive Engineering, Vehicles, Automotive Aftermarket, Parts, Ppap, Warranty, Automobile, Budgets, Dos, Dealer Management, 5s.
Who are Henrique Prado's colleagues?
Henrique Prado's colleagues are Kilian Wischer, Jeannette Schulze, Jao Lin, Anthony Kelbrick, Enea Moretti, Nicholas Mashaba, 🔹loubna Belkissari.
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