Henrique Prado Email & Phone Number

São Caetano Do Sul, Sp, Br

São Paulo, Brasil

• CSI Monitoring;• High performance teams development;• Establishment of both short-term and long-term strategies;• Creation of strategic planning;• Critical Cases Management;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing (BI tool – Tableau);• KPIs monitoring;• Responsible for the overall performance of the department and the achievement of annual goals;• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• Training development and implementation to dealership;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations.

São Paulo E Região, Brasil

• CSI Monitoring;• High performance teams development;• Establishment of both short-term and long-term strategies;• Creation of strategic planning;• Critical Cases Management;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing (BI tool – Tableau);• KPIs monitoring;• Responsible for the overall performance of the department and the achievement of annual goals;• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• Training development and implementation to dealership;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations.

São Paulo

• Creation of strategic planning;• Establishment of both short-term and long-term strategies;• Parameters establishment for Budget and Forecast preparation – income and expense/costs;• Definition of priorities, goals, short/long term objectives, budgets and KPIs;• Strategic actions creation for sales increase of parts and accessories and expenses reductions;• Co-responsible for new dealer opening;• Program creation and implementation;• Development of methods and procedures to ensure the processes are efficient and productive;• Financial health monitoring of aftermarket (P&L) of dealerships – monthly closing;• KPIs monitoring;• Co-responsible for the overall performance of the department and the achievement of annual goals;• Analyze and evaluate staffing levels to ensure the successful operation of the Customer Service function.• Creation a strong collaborative team environment;• Marketing plan strategies establishment;• BI platform implementation (Tableau) for financial analysis preparation and performance analysis;• High performance teams development;• Evaluation of teams performance;• Supervision and management of the specialists and other team’s performances;• Provide disciplined performance management, which includes preparing and conducting annual performance evaluations.

São Caetano Do Sul

• Creation of warranty administrative governance guidelines for Brazil/South America; • Parameters establishment for preparation of budget and forecast of expenses/costs of warranty; • In charge of analyzing expenses/costs of warranty by product line and segment;• Creation of results control comparing real x budgeted by issuing managerial reports supported by analysis and justification of variations; • Accruals monitoring by type of product;• In charge of monthly closing;• Creation of action plans with quality, engineering and service engineering fields for product improvement;• Administration of campaigns, special assistance and recalls; • BI platform implementation (Tableau) for creation of financial analysis and performance analysis of warranty costs.

São Caetano Do Sul

• In charge of department strategic development: Clients retention, sales growth, reduction of expenses/costs and customer satisfaction;• New Businesses development;• Preparation of managerial reports and transaction status to be presented to the Executive Management team;• Development and implementation of policies and procedures to ensure the success of the department;• Creation of marketing campaigns;• Creation of “Long Term Strategies”;• Coordination with vendors and other departments the preparation of KPIs and periodically reporting to the Executive Management team;• Integral part of GMB/ABRAC commission;• Support in the opening of new dealers/service points;• Implementation of New Chevrolet Service in Brazil and Chile.

São Caetano Do Sul

• Service program development (New Chevrolet Service, New Body Shop Program, Scheduling System, B.I, among others)• Always working with the IT department to develop and implement business software systems/solutions to maximize department efficiency;• In coordination with other departments leaders, always making sure all requests and issues are handled by the appropriate department in a timely manner;• Oversee the department projects in terms of budgets and timelines;• Launch of New Chevrolet Maintenance – programmed maintenance with fixed price (national);• Trainings development for the dealer’s managers;• Effective participation in aftermarket operational performance increase in Chevrolet dealers (syndicated research).

São Caetano Do Sul

• Parameters establishment for Budget and Forecast of revenue and expenses/costs of GMB aftermarket department;• Creation of results control comparing real x budgeted, issuing managerial reports supported by analysis and justification of variations; • Instruments creation for simulation of scenarios for prices parametrization;• Parts profitability analysis;• Purchase performance analysis;• In charge of presentation/explanation of aftermarket “Profit & Loss” to the Board.

São Caetano Do Sul

• Parameters establishment for Budget and Forecast of expenses/costs of GM do Brasil;• Collection, organization and interpretation of performance information , cost and organization results; • Variation analysis between products lines (volume, mix, economic, etc.);• Analysis and “benchmarking” among products (America, Europe and Asia);• Development of presentation to the Executive Committee of the company (Cost Tracking);• Creation of cost and profitably analysis in order to demonstrate the operational reality of the company;• In charge of “short term forecast” – industry (vehicles).

São Caetano Do Sul

• Creation and control of engineering expenses (workload);• Administration of Royalties contracts;• Royalties payments and receipts (abroad);• Rebills payments and receipts (exterior);• Engineering structural cost administration (Budget & Forecast);• Cost and control of new vehicle launch projects;• Creation of presentations to the engineering/finance board.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Business Administration - Bba, Foreign Trade