Heather Reed Email and Phone Number

Providing strategic leadership and oversight for manufacturing operations, including setting goals and objectives, directing operations planning and management, ensuring adherence to quality control standards, and enforcing safety and compliance protocols. Responsible for driving continuous improvement initiatives and aligning manufacturing processes with organizational goals.

Notable Accomplishments➤ Reduced main throughput downtime by 15% through Splunk trend analysis, graphic implementation, and response training.➤ Innovated immediate, systematic, and nimble covid safety response paths, mitigating risk for essential workers, and ensuring business continuity.➤ Pioneered a leadership role as the first female leader within the company to join the Facilities organization.➤ Mentored 10+ specialists, managers, and future senior leaders, realizing inclusivity and career long collaborations. General Responsibilities:• Led a high-performance team of 18 engineers and specialists responsible for over one million square feet of critical and non-critical infrastructures, fleet management, and projects. • Managed monitoring systems to direct team response on access controls, fire suppression, building automation, data center infrastructure and conveyor technologies. • Managed large scale capital projects to support volume growth, and enhance the work environment, including sortation automation and noise abatement solutions. • Provided incident reports, root cause analysis, and corrective action plans, to share lessons learned amongst stakeholders. • Conducted regular planning meetings with executive and senior leaders to coordinate on-site planning of large scale integrations and small equipment installations. • Oversaw facility expansion initiatives including vendor management and project commissioning to ensure deliverables remained on target.• Conducted annual General Industry OSHA safety training sessions with specialists, ensuring safety as a part of culture.• Spearheaded the strategic deconstruction, liquidation, and controlled disposal of our remote facility in accordance to regulatory requirements in preparation for site expansion.

General Responsibilities:• Designed work plans and guided cross-functional execution teams through project implementation and transition management, to ensure essential productivity.• Reduced multiple full-time positions through time analysis, reallocation of duties, and decreasing parcel shipment exceptions.• Directed facility adherence to safety protocols and performed regular audits for risk mitigation and environmental compliance.• Led and implemented annual staffing and budget plans.• Conducted continuous performance evaluations, annual reviews, and specialist interviews.• Created and implemented scheduling models and standard work templates for specialists, increasing operational efficiency and improving communication.• Assisted the Human Resources organization in defining operational roles and developing expectation guidelines.• Modernized Standards and Housekeeping expectations, resulting in improved organizational efficiency. • Partnered with facility leaders across branches to align and strengthen qualitative performance metrics for calibration of merit increases.• Shaped departmental culture by fostering an environment of open communication and continuousimprovement rooted in company values.

General Responsibilities:• Consulted with departmental managers as company steward to help shape innovations and deliver meaningful results.• Oversaw productivity, quality, and performance of teams ranging from 25-100 employees.• Piloted strategic initiatives and learning modules for leadership and management guidance through onboarding and departmental transitions.• Led cross training initiatives for lean management practices.• Led capacity management and contingency planning efforts to maximize productivity during outages.• Revitalized branch specialist interview process and leadership interview training, resulting in hiring the top performing 25% of production specialists.