Hadassah W. Email & Phone Number

Trinidad And Tobago

Trinidad And Tobago

• Resolved an accounting backlog of over 400 outstanding customer-initiated projects with minimal training. 80% reduction in seven months, reconciling millions in revenue.• Optimized the process framework for accounting for customer-initiated projects generated within the entire Southern Area, ensuring all documentation met all regulatory standards.• Managed HR and Payroll data for over 150 employees via People Soft EMIS. Prepared monthly analysis reports tracking employee benefit usage, attendance, and punctuality.• Balanced the area’s Petty Cash accounts and processed disbursements via PeopleSoft Financials.• Managed office inventory and processed stock requests via PeopleSoft.• Prepared quotations for non-stock items e.g., ink toners, copiers, etc.• Provided quality clerical support through data entry, document management, and written reports.

CELTA certified Native English Speaker, offering personalised English Lessons for Business professionals

Achievements:• Registered Artist - National Registry of Artists and Cultural Workers of Trinidad& Tobago• Published Author — Peepal Tree Press. • 2020 Winner of BCLF Prize for Writers in the Caribbean.• Citation from The Office of the President Borough of Brooklyn City of New York (2020).Public Readings and Panels:Bocas Lit Fest• " A Difference a Word Makes" - Online April 29, 2022• “Circa 2120 - A Century from now what would the Caribbean look like?”- Online, September 18, 2020• “Stories Like Mas - Carifesta Edition XIV” - Trinidad, August 13, 2019• "Peekash Presents: Launch of New Worlds Old Ways” - Trinidad, April 28, 2016Brooklyn Caribbean Literary Festival• “Flame to Fire – Creole Language as Love and Resistance.” - Online, September 13, 2020

Remote

- Assisted in client outreach and engagement, driving a significant increase in client meetings and bookings.- Collaborated with the Account and Services Director on email marketing campaigns targeting prospective clients.- Helped execute social media strategies to enhance brand visibility.

Trinidad And Tobago

• Maintained positive customer relations as a customer point of contact, coordinating the response of internal and external stakeholders.• Provided in-person technical support and guidance, on navigating the regulatory framework for obtaining electrical connections.• Prepared, dispatched, and ensured completion of customer service requests in line with organizational and regulatory guidelines.• Managed customer complaints, billing queries, etc. Ensured resolution and customer satisfaction through continuous follow-up.• Documented customers’ complaints and concerns to support improvements in in-house policies and procedures.• Prepared weekly and monthly status analysis reports on customer service requests.• Processed weekly invoices for payments to contracted service crews• Processed payments as a cashier & prepared daily cash balance reports.

Trinidad And Tobago

• Responded to customer inquiries with patience and positivity to establish excellent first impression.• Collected personal information from customers to accurately document requests.• Performed clerical work such as sorting mail, restocking supplies and typing documents.• Connected callers with appropriate professional, department, or business.• Performed data entry operations to update database with customer responses.

Education record

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Level 6 Diploma (Qcf), Business Management

Level 5 Diploma (Qcf), Business Management

Master Of Studies, Creative Writing