Hadeel Abbas

Hadeel Abbas Email and Phone Number

Customer Service Management | Administrative Management @ NWC
Hadeel Abbas's Location
Jazan Region, Saudi Arabia
About Hadeel Abbas

Accomplished professional with more than 15 years’ experience in customer service, collections management and teamleadership roles. Recognized for consistently achieving collection targets and exceeding expectations, including surpassingtargets by 101% in 2021. Proven ability to optimize workflows, reduce complaints, and provide exceptional customerservice, contributing to raised achievements. Proficient in team leadership, strategic planning, and effectivecommunication. Equipped to excel in diverse environments. Eager to leverage expertise and accomplishments to propelsuccess in a dynamic professional landscape.

Hadeel Abbas's Current Company Details
NWC

Nwc

View
Customer Service Management | Administrative Management
Website:
nwc.com.sa
Employees:
2052
Hadeel Abbas Work Experience Details
  • Nwc
    Head Of Collections
    Nwc Apr 2022 - Present
    Jazan Region
    Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptlyMonitored key performance indicators, identifying areas of improvement for the collections departmentProvided exceptional customer service throughout the collections process, addressing concerns
  • Nwc
    Customer Service Manager
    Nwc Aug 2021 - Mar 2022
    Jazan Region
    Optimized workflow processes to maximize efficiency while maintaining commitment to client satisfactionReduced customer complaints, proactively addressing issues and implementing effective solutions
  • وزارة البيئة والمياه والزراعة
    Head Of Customer Service Department
    وزارة البيئة والمياه والزراعة May 2017 - Jun 2021
    Jazan Region
    Managed escalated customer issues, providing resolutions that balanced both company interests and customer needsEstablished performance metrics to evaluate team success and identify areas for improvement
  • Ministry Of Electricity And Water
    Administrative Specialist
    Ministry Of Electricity And Water Nov 2008 - May 2016
    Jazan Region

Hadeel Abbas Education Details

Frequently Asked Questions about Hadeel Abbas

What company does Hadeel Abbas work for?

Hadeel Abbas works for Nwc

What is Hadeel Abbas's role at the current company?

Hadeel Abbas's current role is Customer Service Management | Administrative Management.

What schools did Hadeel Abbas attend?

Hadeel Abbas attended King Abdulaziz University, Institute Of Public Administration-Saudi Arabia.

Who are Hadeel Abbas's colleagues?

Hadeel Abbas's colleagues are Ali Ahmad, Norah Alali, Cipp, Cipm, Mohammed Alzaaqi, Majed Alqarni, Hisham Alwasim, Amy Johnson, Hassan Almarhoon.

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