Accomplished professional with more than 15 years’ experience in customer service, collections management and teamleadership roles. Recognized for consistently achieving collection targets and exceeding expectations, including surpassingtargets by 101% in 2021. Proven ability to optimize workflows, reduce complaints, and provide exceptional customerservice, contributing to raised achievements. Proficient in team leadership, strategic planning, and effectivecommunication. Equipped to excel in diverse environments. Eager to leverage expertise and accomplishments to propelsuccess in a dynamic professional landscape.