Hadi Alaoua, Ms It Email & Phone Number

Minneapolis, Minnesota, United States

I work with the Information Technology Operations Manager to ensure a smooth operation of Sezzle in a technical sense. I provide technical support to 200+ people working for Sezzle, as well as collaborating with different departments in setting up and maintaining technologies and related processesI administer various services to ensure our employees are set up to succeed globally. This includes Google Workspace (G Suite), Jamf, Atlassian JIRA, Microsoft Office, GitLab, Adobe, Slack. I also work to ship/receive computer equipment and peripherals nationwide and internationally. I serve as the point of contact for various questions and assistance on many technical topics in the team, and am able to take charge in implementing various solutions using code based automations with Python and the Scrum Agile methodology.On December 2021, I was promoted to IT Operations Specialist IIOn March 2024, I was promoted to Senior IT Operations Specialist

Minneapolis, Minnesota, United States

I assisted the support team in moving our ticketing system to ZenDesk. My focus was on automations and macros. I am one of the administrators of our company's ZenDesk. I figure out new ways to automate tickets through means of simulating, testing, and most importantly communicating with the necessary stakeholders to ensure a smooth rollout of any changes. Given my many months of experience in support, I provide assistance to other agents who need help on tickets. I even do some level of further investigation, similar to a Tier 2 Agent.

Minneapolis, Minnesota, United States

I used LiveAgent to solve Tier 1 shopper support tickets.At Sezzle, I rapidly gained knowledge of how it works so I became a product expert. I found ways to maximize my potential in providing world class support while efficiently answering tickets.I issued 1,000+ answers during my first month alone. That number doubled the following month. In late January 2019, I reached 10,000+ tickets. By the time my role changed, I had handled over 50,000 tickets, including Facebook direct messages, emails, chats, and some calls.

Minneapolis, Minnesota

I was in charge of operating equipment that records entire lectures. I could change between cameras that view the desk, the entire lecture room, and the connected computers. I also was tasked with ensuring that the classrooms are clean and ready before class starts.Finally, I provided technical support to the instructors.UNITE is a program that allows graduate students to take courses without stepping foot on campus.

Fridley, Mn

This truly developed my passion for IT. I fix, open, upgrade, disassemble, and maintain 30 computers in the lab, not counting 40-50 computers the staff uses for their classrooms or for the students to use. I also maintain printers, projectors, Surface RT tablets, SmartBoards, speaker system, and more.I also proctor exams. Since 2017, I interact with students in helping them with the learning material. This in addition to providing IT support in the school enhances my customer service skills.I work with a computer teacher and an IT consultant, teaching me new skills and providing me feedback.This is not an official job, but a volunteer position, so I come and volunteer whenever I can.

Bachelor’S Degree, Information Technology

Activities and Societies: Muslim Student Association - Webmaster, 2015-2016

Master Of Science - Ms, Information Technology

I developed my writing and research skills while improving some of the technical skills, like security and audit as well as networking.