Hadi Suwandi Email & Phone Number

Dublin City, County Dublin, Ireland

Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client’s products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutions

Kuala Lumpur, Malaysia

Quality assurance, as workflow expert managing head count, client relation, managing internal & external escalation. Monthly reporting of enforcement trend, violation pattern and policy or workflow improvement

Kuala Lumpur, Malaysia

Enforcement expert on review app operation, recognize the app violation and escalate accordingly, search engine optimization analyst for signal violation investigation.

Outcall product representation, responsible on mapping the business in Google Maps, and maximizing product Google My Business Platform.Educate business about product platform and provide consultation on A-Z about the latest features, tools and its benefits.Handling in-call consultation about ads campaign strategy and features issues. Act as an account manager to up-sales campaign for audience effective reach.

Bachelor'S Degree, Human Resources Development

Double Degree Certification

Bachelor’S Degree, Bachelor Of Human Resources Management

Activities and Societies: AUISS COMMITTEE MEMBER Asia Pacific University Indonesian Community  Head of Art and Talent