Hadley Macdonald Email & Phone Number

Halifax, Nova Scotia, Canada

Current: Consulting part time with Construction Safety Nova Scotia on ad hoc initiatives Aug 2021 to April 2022 - working with Construction Safety Nova Scotia as Interim Director Safety Services - Ensure the delivery of Occupational Health and Safety Training to their members and support /audit the members' Occupational Health & Safety Programs.July 2013 to March 2014 consulted in Montreal for Bank West, a company owned by Desjardins. I was part of a small team created to select a new banking platform, then helped re-launch/rebrand this company to Zag Bank, as it moves in a new direction. It was similar to a Start Up. I was involved in a gamut of issues including Vendor Selection, On-Boarding -Compliance(KYC & Fraud), Website content/ review, Product review and Contact Centre readiness. I was asked to join the bank in a full time capacity and started April 1 2014 in Toronto.2013 Community Carrot Cooperative Halifax Canada: Consulting on overall governance and strategy for this new community based organization which will provide access to healthy, locally sourced food & education to some 5000 under served north end citizens. This initiative won the Aviva Community Fund Grand Prize. The Fund is a program that enables organizations to improve the life of citizens in communities throughout Canada.2009- 2012 Consultant (ResMor Trust Company and Ally Credit Canada) Toronto CanadaA partnership with ResMor Trust Company: an independent company owned by Ally Financial (formerly GMAC). The project was the migration from a small trust company to a mature Canadian chartered bank: to expand its product offering (Automotive lending), increase client share of wallet, address regulatory deficiencies, and improve overall profitability, re-branding and a review of the Mortgage Line of Business Strategy and eventual sale of that Line of Business. ResMor and Ally Credit Canada were sold (Feb 2013) to The Royal Bank of Canada for $4.1 Billion

Toronto, Canada Area

Collabria Financial is a Canadian credit card issuer offering customized card programs for approximately 230 Canadian credit unions, serving their consumer and commercial members. I am accountable to deliver customer service excellence to the cardholders as well as to our credit union partners and their staff.

Toronto, Canada Area

Work with Third Parties that the bank works with for asset purchases such as mortgages and loans. Also, looks for and on-boards new Third Parties

Toronto, Canada Area

Toronto, Canada Area

Montreal, Toronto And Halifax Canada

See above( April 2021) as I returned to consulting

Toronto, Canada Area

Represented the client experience and ensuring a true overall value proposition was delivered. Accountable for the overall customer service experience and processing areas of the mutual fund line of business. This company was since purchased by Scotiabank and is now Tangerine.

Toronto, Canada Area

Accountable for the overall Line of Business strategy: profitable business growth, risk management as well as focusing on employee engagement and customer satisfaction. Member of the Executive Committee, managing a budget of $109M, with 6 direct reports and an employee complement up to 400. Accountable for the Deposit Line of Business from 2005-2007 and the Lending Line of Business from 2007-2008. This company was since purchased by Scotiabank and is now Tangerine.

Responsible for the back office processing of accounts, payments and associated regulatory / compliance requirements. Also was a member of the Executive Committee.

VP Operations: Responsible for the back office processing of accounts, payments and associated regulatory / compliance requirements. Also was a member of the Executive Committee.Acting VP RiskExpanded responsibilities included monitoring and controlling all aspects of company risk, including Credit, Treasury/Market as well as Operational Risk including Information Security and Fraud.

Director, Operations 1999-2002Director, Credit Risk 1999Manager, Credit Risk 1997-1999Part of the Start up team that launched ING Direct in 1997

Toronto, Ontario, Canada

* Manager, Credit ( Toronto Regional Credit Department ) 1996-1997* Retail Branch Manager 1993-1996* Manager, Consumer Lending Programs & Deposit Services 1990-1996

* Manager Central Administration Unit, Metro West Region * Credit Officer Consumer Lending - Head Office * Senior Loans Officer Main Branch -Toronto * Assistant Manager Credit, Calgary Main Branch & Toronto

Bachelor Of Commerce, Business Administration

Center Of French Studies

Activities and Societies: Attended the Centre International d'Etudes Francaises, France- where I studied the French Language, Literature.

Personnel Management & French Literature