Haelee Han Email & Phone Number

Point of contact and subject matter expert for building digital investigations. Duties included creating standard operating procedures, acting as a liaison for outside supporting departments, and directing team members in achieving project objectives. Briefed Team Leader on different project statuses within the team, prepared presentations, maintained notes for team meetings, and ran analytic reports to evaluate staff members' work. Developed strategic plans for projects, identified areas for improvement, provided guidance and quality assurance checks for team members' work. Facilitated the logistics of a big move by creating and utilizing my own quantitative system, allocated team members to properly track and move 1,200 boxes of files within a 35-day timeframe

Scanned documents to client specifications and maintained image quality control. Audited files for classified information.Reconciled and processed project records monthly from transmittal to completion, training and running the shift in case of managerial absence. Coordinated with team members and managers to accurately process documents and files for the project record in a timely manner.

Sacramento, California Area

Managed customer service inquiries/issues with external customers in a high volume and deadline driven work environment. Answered members' questions regarding enrollment, eligibility, benefits, pharmaceutical needs, and billing inquiries. Conducted research from different company databases and online websites to gather information about customer issues. Proactively reached out to various departments and doctor's offices to resolve customer concerns.

Sacramento, California, United States

Managed approximately 114 restaurants in the Sacramento, Vacaville, and Fairfield area. Met or exceeded yearly quota for calendar year 2017 (103%), 2018 (2014%), and Jan-Oct 2019 (115%)Evaluated territory performance against established objectives (sales forecast, budget, number of new accounts, gross margin, etc.) and took appropriate actions to improve performance.Conducted market research and analyzed competitors' information and business strategies to create a competitive advantage. Maintained communication with the warehouse, vendors, and delivery personnel to ensure timely delivery of supplies to customers.Oversaw customer account issues with tact and quick follow up.