Abdul Hafeez Email & Phone Number

Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

Proficient in Linux system administration, ensuring server reliability, security, and automation for optimal performance.Managed MySQL databases, including installation, configuration, and performance tuning.Led technical support efforts for microservices and web services, resolving issues and ensuring seamless operations.Worked extensively with Telecommunication Companies in the management of Value-Added Services (VAS) and Interactive Voice Response (IVR), ensuring the smooth delivery and operation of telecom services.Managed and maintained a Content Management System (CMS), overseeing content updates and system enhancements.Successfully led the management of a Customer Service Representative (CSR) portal, ensuring its functionality and usability.Demonstrated strong troubleshooting and problem-solving skills, addressing issues promptly and efficiently.Actively pursued continuous learning, staying abreast of new technical tools and technologies to enhance skill sets.Utilized task management tools such as Click Up, Asana, Slack, TFS and Discord to coordinate and streamline team communication and project workflows.Developed and maintained Bash and shell scripts for automating routine tasks, enhancing operational efficiency.Utilized Python for basic scripting tasks, contributing to process automation and system enhancements.Executed complex database queries to get required data, showcasing expertise in data retrieval and data analysis.Monitored system health and configured services alarms using Nagios, promptly addressing or fixing alarms and ensuring optimal system and services performance.Oversaw the handling of SLA complaints, addressing and resolving issues within specified service level agreements.Developed and maintained documentation outlining SLA procedures and resolutions.Generated revenue reports and analyzed financial data to provide insights for strategic decision-making.

Islamabad, Islāmābād, Pakistan

Perform all necessary functions to effectively manage and support engineers motivating, providing guidance,and performance management.Take complete ownership of defining, implementing, reviewing and improving processes to provide effective application support to clients while managing all internal stakeholders.Manage team resources to ensure that they are allocated efficiently and according to business priorities.Support, maintain and enhance Rockville's Value added Services to provide the functionality and achieve optimal performance (as per SLA) guaranteed by Rockville to its clients and internal usersProvide detailed situation report (error, performance issues, etc.), application, server and DB logs to help development and QA team to identify the core reason for the issue(s)Help business analysts identify areas of the application that can be improved to enhance user experience and application performance.Create different reports that help management and clients to understand application usage and performanceAssist with various other tasks as necessary.

Islāmābād, Pakistan

Achievements:• Provided live stream of World Cup 2015 on mobiles and Dailymotion.• Provided live stream of World Cup T20 2016 on mobiles and YouTube.• Deploy the new acquired content of WWE and Red Bull on WAPs and Apps services. Responsibilities:• Content Deployment: Uploading content via FTP on multiple platforms based on pre-defined parameters given by each Telecom operator. Direct correspondence with Telco for making content live, update or delete. • Tracking Content: Developing content detail sheets for provisioned content, single mapping after receiving RBT codes, verifying codes against the mapping sheet, developing specific Meta for international (English to Arabic Conversion).• Relationship management: Build long term relationship with Telecom operators by managing ad-hoc requirements and meeting their expectations in a timely manner • Content description: Developing synopsis for various content for compliance, updating release date for received content, labeling content for reporting• Content Promotion: Structuring promotional plans for all multimedia services deployed across all telecom operators, seasonal content uploading based on events like Eid, Muharam etc. • Revenue Monitoring: Developing revenue reports for RBTs & WAP etc. Sharing these reports with Telecom Operators and Content providers. Monitoring content performance and updating/deleting content accordingly.• Team Management: Manage the team members and their tasks according to work load.

Islāmābād, Pakistan

Achievements:• Awarded “You are Inspiring” trophy on annual dinner in 2014.• Provided quality content for various services launched in 2014.Responsibilities:• Providing mobile content to operators in Pakistan and International.• Managing contracts files of labels and get in touch with labels for their content.• Managing the team members and their tasks according to work load.• Preparing the content as per the required formats of Pakistani and International operators. • Successfully and efficiently use softwares for conversions of content in different formats through different softwares.

Islāmābād, Pakistan

Responsibilities:• Preparing and providing mobile content to operators in Pakistan and International. • Preparing promotional plan for operators in Pakistan and in International.• Evaluation of market and music according to present trend.• Preparing revenue reports for labels