Hafeez Muhammad Khan Email & Phone Number

Riyadh, Saudi Arabia

• Managing whole project related work including Operations & Management.• Managing Low Level Design meetings with Engineering, Architect & all stakeholders to ensure QoS as well as the architectural network variables were implemented ensuring clean transitions. • Dedicated for designing Link Budgets by using Path Loss 6.• Directed internal testing process for Huawei, Nokia & Ericsson.• Deigned & implemented scope for different vendors.• Coordinating project & ensure compliance with estimated costs and timelines.• Successfully managing Project Life Cycle and processes and initiated solutions for reducing cost for projects.• Assisted in policy and procedure establishment in telecom engineering dept.• Partnered with network security to implement standard network security policies and procedures.• Oversee the ordering, PO approval process and installation of the network equipment supporting Telecom.• Creating monthly financial forecasts and monthly status reports to ensure projects were timely & within projected scope for Telecom Vendors, Project Management and CIO.• Manages development & quality delivery of all Project documents and deliverables.• Responsible for project scope, schedule, & cost control.• Ensure successful & timely installation.• Recruited & trained installation team.• Improved cost control by eliminating needless expenses.• Handling material inbound/outbound processes.• Developed personnel policies & procedures.• Handling Internal Offshore Agreement for all projects on weekly/Monthly basis.• Managing PO & invoicing with vendors.• Arrange training session on weekly basis to synchronize operations for project delivery.• Arrange & prepare Minutes of Meeting for all projects to control projects delivery.

Islamabad, Pakistan

•Being a Team Leader of Iraq Project, supervising remotely Middle East Transmission network of all Saudi & IRAQ operators.•Review RFC for all Network related activities.•Ensure Network Safety & Cyber Security regulations are according to planned activities.•Manage & coordinate with all teams related to Network operations including ERPS, MPLS, QinQ activities.•To Support SE’s for commissioning media through Huawei RTN900/600/300 ATN905/910 series. •Handling Internal Offshore Agreement for all projects on weekly/Monthly basis.•Arrange training session on weekly basis to synchronize operations for project delivery.•Arrange & prepare Minutes of Meeting for all projects to control projects delivery.•Manage Transmission Operations regarding Installation Commissioning and media backhauls configurations.•Arrange training sessions for SE’s as a Trainer of Transmission Network.•Maintain trackers of all projects to update the record of sites installations on daily basis.•Conduct office management tasks.•Prepare, revise and submit reports, budgets and other documentation.•Implement measure to provide motivation for employees.•Oversee customer service departments and assess that they are meeting customer satisfaction goals.•Dialogue with client about customer service issues or queries.•Implement quality management and regulatory compliance strategies.•Review customer reviews and customer related statistics.•Streamlining Operations.

Riyadh, Saudi Arabia

•Worked in Microwave Integration team of Saudi STC project.•Supervising installation & media clearance from U2000 server of different links including XPIC 2+0/4+0 SD 1+SD, 2+SD, 4+SD, HSB 1+HSB, 2+HSB, 4+HSB.•To Support SE’s for commissioning media through RTN900/600/300 ATN905/910 series. •To clear media 2G, 3G 4G (TDD/FDD) from Optical nodes including OSN/ALU LT OMS as per plan.•Worked as level 2 MW/U2000 Integration support engineer.•Have uploaded more than 1000 NEs(RTN900/600/300) on U2000 server.•Visibility of NEs from other vendors ALU/ZTE/NSN/Ericsson/NEC.•Have supervised successfully more than 1500 RTN’s 900/600/300 series MW links installation with media clearance. •Have worked on MW Cut-over projects from other vendors including NSN/NEC/Ericsson/ALU/ZTE to Huawei links.•Perform more than 1000 successful MDT’s including Media Clearance IP Migration & Traffic re-routing from difference vendors to Huawei •Making visibility of NE’s on NMS by DCN management.•Verifying ODF (optical distribution frame) ports on Hub sites.•To verify traffic by ping test from SDH node to terminal site by ping test.•Manage and coordinate with all teams related to technical issues.•Manage reports on daily, weekly and monthly basis.•Follow up sites handover & PAT. •Ensuring sites quality according to customer requirement.•Responsible for technical support like Alarm clearance after activity.

Islamabad

•Manage Telecom Operations regarding Installation Commissioning and media backhauls configurations.•Arrange training sessions for SE’s as a Trainer on Microwave.•Maintain the record of sites installations on daily basis.•Check backhaul information including configuration of NI’s with Implementation team of vendors.•Confirm configuration status of VLAN’s to integrate sites in time. •Conduct office management tasks.•Manage Transmission Operations regarding Installation Commissioning and media backhauls configurations.•Arrange training sessions for SE’s as a Trainer on Microwave.•Maintain trackers of all projects to update the record of sites installations on daily basis.•Ensure Network Safety by checking RFC.•Check backhaul information including configuration of NI’s with Implementation team of vendors.•Confirm configuration status of VLAN’s to integrate sites in time. •Conduct office management tasks.•Documentation handling.•Prepare, revise and submit reports, budgets and other documentation.•Ensure safety regulations are adhered to.•Implement measure to provide motivation for employees.•Oversee customer service departments and assess that they are meeting customer satisfaction goals.•Dialogue with client about customer service issues or queries.•Communicate information to the departments filtered for management.•Perform training sessions.•Implement quality management and regulatory compliance strategies.•Review customer reviews and customer related statistics.•Streamlining Operations.•Team utilization analysis.

Islāmābād, Pakistan

•Maintain Database server connectivity with Central Directorate.•Handling Database server.•Daily backup to maintain updated record.•Customer handling.•Team handling.•Maintain training schedule for server features & data entry.

Lahore, Punjab, Pakistan

•To manage all the Subcontractors for completion of the daily operational installations and other activities.•To work as a Transmission Engineer for the complete configuration/installation of Microwave links on Huawei RTN 600.•Operation & Maintenance for Transmission media.•Site integration for new Microwave links.•To perform TSS/LOS surveys for new microwave links & make the TSSR.•To work on PTCL Lease Line (OFS to Huawei DDF) to through the media regarding the network plan.•To configure the entire cross connections in Huawei RTN 600 according to the network plan and design it from ADM to the site end.•To perform the PAT activities to handover the complete site to the customer.

Islamabad, Pakistan

•Being Team Leader make all performance reports for daily activities and send it to the Operator companies.•To work as a team lead for complete configuration/installation of Microwave links on different equipment’s like NEC, Stratex, Alcatel, Huawei and DG etc.•To work as a team lead Engineer for complete configuration/installation of WiMAX technology for the project of WATEEN TELECOM.•To perform LOS (Normal, Balloon, Flash), CME & TSS surveys. •To check and make all the reports for Surveys by using PATH LOSS.

Islamabad, Pakistan

•Worked in VSAT support team for UNITED NATIONS and different Organizations projects.•VSAT installation in different locations according to the requirements of UNITED NATIONS and other Organizations.•Provide VSAT support for more than 50 cities in all over the Pakistan according the requirements of UNITED NATIONS and other Organizations.•To check all the network support for different locations of Client Organization.•To perform the complete assembling with installation on KU BAND & C BAND.•Performing LOS surveys on different locations.•Assemble different antennas up to 5.7m according to the requirements of the organization.

Islamabad, Pakistan

•Provide helpdesk support and resolve problems to the end user’s Satisfaction.•Monitor and respond quickly and effectively to requests received through the IT helpdesk.•Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.•Modify configurations, utilities, software default settings, etc. for the local workstation.•Utilize and maintain the helpdesk tracking software.•Maintain inventory of all equipment, software and software licenses.•Report issues to the Service Desk for escalation.•Provide IT support more than 500 employees in Contact Center Mobilink.•Responsible for the management of Thin Clients, systems in all departments of Contact Center.