Providing comprehensive IT technical support for business clients, handling both first-level and on-site second-level support. Engage directly with customers to resolve technical issues, assist with IT inquiries, and manage incidents through phone and written communication. Diagnose problems, offer solutions, and escalate issues when necessary.Analyzing incident reports to identify underlying causes, develop suitable solutions, and implement them. Troubleshoot and resolve hardware and software issues on client devices, including configuring devices, installing software updates, and addressing network problems.Serving as the single point of contact for IT support for over 500 users in a hybrid cloud environment, ensuring efficient communication and effective support delivery.Managing administrative responsibilities as an Azure Administrator, overseeing group management and user profiles, as well as serving as an Exchange Administrator for group resources and inbox management. Act as an Intune Device Administrator, monitoring and troubleshooting devices across Windows, iOS, Android, Linux, and macOS platforms.

Provided first and second-level support to enhance existing infrastructure while managing services in the Microsoft 365 Admin Center, including Intune, Exchange Online, OneDrive, and SharePoint, and overseeing the monitoring and management of Microsoft 365 licenses and other company applications. Maintained and managed a variety of tools, such as Office 365, Adobe Suite, and Atlassian Suite, and led IT projects, including the implementation of an asset management system. Communicated and coordinated with external service providers while maintaining an updated knowledge database documenting IT system changes. Served as an internal service manager, offering technical support for business applications and IT systems to internal customers.

Performed basic problem-solving and provided assistance with various software applications and hardware systems for company users. Conducted routine technological systems support, maintenance, and testing to ensure proper upkeep of systems, troubleshooting and resolving general hardware, software, and network failures and conflicts. Assisted in reviewing, evaluating, and recommending solutions related to hardware and software acquisitions and network updates. Contributed to the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices.

Successfully planned, designed, and implemented internal and external communication strategies for the Sustainable Development Goals (SDGs) implementation program in Afghanistan. Managed communication components during the nationalization of the SDGs, integrating advocacy and communication strategies into the Government of Afghanistan's (GoA) development program (ANPDF). Developed, maintained, and updated comprehensive databases of national and international stakeholders to facilitate effective dissemination of information related to the SDGs in the region.

Overall responsible for coordination on establishment of Community Response Map in Afghanistanhttps://afghanistan.communityresponsemap.org/ Monitor specific aspects of project implementation, identify problems and propose action to expedite the delivery of inputs, as well as prepare and analyze progress and implementation reports, and identify and document significant project events, decisions, problems or deviations in English, Dari and Pashto.

Monitored project implementation, identified problems, and proposed solutions to expedite input delivery while preparing and analyzing progress reports. Managed direct project activities, including financial oversight and closure, while liaising with stakeholders such as government counterparts, civil society groups, and organizations to identify gaps in return and reintegration management. Represented IOM in coordination meetings, prepared informational materials, and ensured effective dissemination of project updates to local authorities and partners.

Led, organized, and managed the activities and operations of the Information and Public Relations Directorate, establishing work priorities, developing strategies for operational efficiency and effectiveness. Monitored and supervised staff performance, providing clear direction and motivation while developing procedures for improved internal information and knowledge sharing within the commission to enhance the effectiveness of reform measures. Developed and implemented a strategic communications plan to raise the profile of MoMP initiatives and achievements while building relationships with external stakeholders.

Developed a strategic communication plan to inform stakeholders about the achievements and impact of the prioritized Afghanistan National Development Strategy (ANDS) through clusters and National Priority Programs (NPPs). Created public informational materials regularly as part of this plan and coordinated information sharing and material development with the Ministry of Finance's communication department. Monitored the development process and evaluated the impact of communication activities involving public institutions, civil society organizations, and mass media, including tracking media coverage of ANDS issues. Maintained the ANDS website by compiling news, organizing translations, ensuring timely posting of new information and documents, and responding to information requests via email.

Drafted visibility and communication products, including reports, brochures, briefing papers, newsletters, and website stories. Liaised with and contracted print and relevant companies for publication tasks, ensuring high-quality, cost-effective products that adhered to NRC logistics, administration, and financial requirements. Coordinated the layout and design of both internal and external communications materials, such as newsletters, reports, pamphlets, posters, and brochures, to enhance visibility and engagement.

Served as a liaison with internal and external contacts on behalf of, or in the absence of, the Country Director (CD). Assisted in planning and managing special internal and external functions and events for the CD. Maintained a master planner of events and a daily log of activities, arranged meetings and appointments, and screened all incoming communications. Filtered and prioritized correspondence for signature, clearance, and further action by other staff members.

Proficiently installed, configured, and maintained software and hardware components crucial for the efficient operation of computer and network systems. Independently diagnosed and resolved complex software and hardware issues, ensuring seamless functionality and uninterrupted productivity. Provided personalized support to individuals experiencing difficulties with computers and network devices, delivering tailored solutions to meet their specific needs. Rigorously tested new hardware and software, conducting comprehensive evaluations prior to full-scale installation to guarantee optimal performance and compatibility with existing systems.

Collaborated with experienced hardware engineers to gain a comprehensive understanding of the role, actively participating in hardware-related activities such as assembling, disassembling, and troubleshooting computer systems. Provided general administration and support to the workshop, including inventory management, procurement assistance, and coordinating hardware maintenance tasks. Assisted in hardware and software installations, contributing to the setup and configuration of computer systems, peripherals, and network devices under the guidance of senior team members. Maintained accurate records of hardware inventory, repairs, and service requests using IT systems, facilitating efficient tracking and management of hardware assets.