Application Support Analyst Ii
CurrentInvestigate, diagnose, and resolve issues with applications, databases, interfaces, and reportsIdentify, test, validate, research, and action workarounds and defect management.Provide timely resolution of tickets and alerts per agreed-upon SLA. Collaborate with internal teams to fully document complex business problems and solutions. Determine the root cause of incidents and make recommendations for prevention in the future.Train peers on lessons learned and processes/procedures when utilizing business systems.Lead debugging sessions, working with other departments from internal and external sources.Review existing support processes for effectiveness; recommend and drive improvements.Collaborate with software teams to prioritize known defects and intermediate workarounds.