 Driving the Telecommunication Service delivery department of 150+ Network Operations staff ensuring quality while meeting objectives of Du network Operations Foster a culture of self-drive and self-learning in the team to get a higher degree of working knowledge on new and existing products, and services Entrusted with planning, monitoring, and forecasting budget upwards of 11 million AED Lead and collaborated on Strategic Business direction, roadmap, and organizational culture with the Executive Director, Network Operations Led Automation of Fixed lines activation for Du Consumer Segment team Upgraded Al Quoz's infrastructure to new optic grade quality for the community to thrive Led Enterprise testing of CRM for Du  Collaborate with PMO in developing strategic project charters and milestones to drive key initiatives Manage operations cost by strategic hires that allow to manage the cost and give the staff a growth path Perform KPI/SLA management with vendors as part of vendor management to drive customer satisfaction and success  Being a key contributor to operation workflows such as Procurement, Fleet management, supplies, etc. to bring costs down and bring efficiencies via system optimizations  Continuously identifying areas of improvement and working towards implementing rules and procedures within the department in order to raise the bar on the performance of the various sections Build a practice that defines a standardized method of procedure for troubleshooting and restoring customer services and implementing unified resolution methodology