Haider Jarral Email & Phone Number

Sunnyvale, California, Us

Sunnyvale, California, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Active participant in the customer support center, handling phone and email queues to assist customers with technical issues on the product, inclusive of ability to troubleshoot, duplicate and create workaround to achieve high levels of customer satisfaction and success.Document and report on the status of major issues, tech center operational status, etc.Manage the RMA processes ensuring equipment is being delivered to the customer and returned hardware is sent from the customer location to Gigamon.Work collaboratively with the overall Support Organization in driving Support team process improvements and initiatives.Manage hot customer escalations and drive issues to completion while keeping all involved parties in the loop. Work with other organizations such as QA and Sustaining to convey customer concerns and requirements to be a champion for the customer in providing a timely problem resolutionStrong operating and troubleshooting knowledge across both L2 and L3 technologies such as: Ethernet, TCP/IP, OSPF, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM), Switching technologies (VLAN/Trunking), Stacking, QoS, Spanning Tree (STP,RSTP) and Test Equipment such as Spirent and IXIA.

San Jose, Ca, Us

Working on tools that test the functionality of Brocade products, validating quality and stability from a system perspective that emulates customer environmentsPerform engineering testing and quality assurance on Brocade, Fast Iron, focusing on various hardware and software featuresReproducing and verifying customer found defects Usage of Traffic tools in executing test cases that includes IXIA, Spirent, Cacti. Worked on platforms: SX-800, SX1600, ICX-6610, ICX-6450, FCX-624C, FCX Foxhound, FCX Husky, Turbo Iron, FESX, FLS, SuperX, Cisco 6500, Cisco 3750, CES Netiron, MLX-E

San Jose, Ca, Us

Member of all TAC teams of KS-SBSCMeeting and resolving complex issues and customer needsUsing debugging tools and lab simulations to analyze problems and identify solutionsTroubleshooting VoIP, NAT, ACL, VPN, Routing and other technologies on UC500, UC320 devicesTroubleshooting VLAN, Inter-VLAN Routing, DHCP Relay, ARP, SPAN/RSPAN, Spanning tree, Stack issues and other technologies on Cisco switches SG500, SRW2000, ESW 500 series(L2/L3)Conducted Training Labs on Cisco Firewall ISA500 Series for new hiresResearch existing and emerging technologies

Mesa, Arizona, Us

Provide Technical Support/ Troubleshooting for Router Cisco E1000 , Network Design and ConfigurationWebsite Support (Database Management, FTP Servers, Hosting, DNS setup, error reporting, integration with 3rd party software's)Installation and Management of Servers Remotely ( IIS 7.0, Exchange 2010, Lync 2010, SharePoint 2010, Active Directory)Installation and setup of Open Source VoIP Solutions( Asterisk) and Cisco IP Phones in production environmentConfiguration and testing of GPS TrackersResearch, Design and implement new cost effective solutionsCustomer Support

Wichita, Ks, Us

Lab assistant for Routing and Switching 1Design and conducted Labs based on ARP, RIP and IGRPDesign Lab scenarios based on Cisco Router 2600 Series and GNS 3Responsible for invigilating exams and grading Labs