Hailey Fleming Email & Phone Number

Eagle River, Alaska

FACILITY OPERATIONS MONITER: Conducted all opening procedures to prepare facility for guests. Maintained an orderly, dirt free and hygienic work area. Ensured a seamless transition between shifts by preparing all facets of the facility for future meals. CUSTOMER SERVICE: Greeted guests upon entry, and seated them according to their party needs. Guaranteed all guest needs were properly attended to by communicating with the kitchen and bar staff to maintain the elevated standards for food presentation. Attended to all special requests of the guest to ensure the highest guest satisfaction. FINANCE MANAGEMENT: Audited all transactions during shift to ensure proper cash resolutions. Maintained funds to be able to provide change when necessary.

Anchorage, Alaska, United States

PROMOTIONS COORDINATOR: Communicated with all staff to coordinate birthday celebrations on a nightly basis. Distributed complimentary items to all guests to promote facility. ORGANIZATIONAL FUNCTIONS: Maintained all guests request using office automation to communicate with back of house staff. Managed multiple guests at one time, prioritizing requests to ensure timely completion and guest satisfaction. CUSTOMER SERVICE: Greeted all guest with appropriate facility language to promote specials and upsell products. Delivered high-quality service to all guest through effective communication. Managed and resolved all complaints in a timely manner according to facility policy to ensure high customer satisfaction.

Covington, Washington, United States

FACILITY LIAISON: Facilitated communication between the facility and the city government. Developed relationships with local schools and the fire department to promote water safety programs both in the facility and in the community. TRAINING COORDINATOR: Developed facility programs to train community youth in age appropriate water safety skills and techniques. Planned and conducted training programs for lifeguards both in the facility and in the community. Evaluated training protocols and facilitated monthly trainings. Reviewed all staff certifications and administered testing as necessary. ADMINISTRATIVE FUNCTIONS: Generated and scheduled facility programs using office automation. Communicated with patrons in person, on the phone and by email to schedule for classes and answer any questions. Trained all front desk staff on the programs needed to effectively run the front office and be the point of contact for all patrons. DEVELOP AND MAINTAIN DATABASES: Planned and conducted classes at the facility. Created lesson plans for those classes that staff could use to properly cover all needed material. Maintained course records for all classes offered at the facility to submit to higher authorities as needed. Created spreadsheets to review all staff certifications and facilitate testing as needed.

Bachelor'S Degree, Organizational Leadership

Associate Of Arts - Aa, General Studies