Worked directly with the Director of Community Relations and Development, The Director of Major Gifts and Donor Services, Community Outreach Manager, and Grants and Contracts Manager to help facilitate multiple tasks and projects across the CRD department.· Recruited, trained, and supervised volunteers for Angel Tree (600 of volunteers), Feast of Sharing (1000 volunteers), community outreach projects, and service events, ensuring smooth day of logistics and maximizing volunteer engagement and efficiency.· Served as the secondary point of contact for Angel Tree sponsors, managing calls and inquiries, facilitating sponsor sign-ups, and aiding in the solicitation of in-kind and financial donations.· Assisted the Director in cultivation efforts to support organizational initiatives, by properly engaging annual fund donors, mid-level ($500 - $2,500), and major donors ($2,500+).· Developed Pipeline of Annual Fund Donors to help Portfolio Donors. Analyzed individual donors' current and past giving trends to determine appropriate stewardship methods, enhancing donor engagement and retention strategies.· Utilized prospect research and best practices for donor cultivation, contributing to the stewardship of an additional 300 donors weekly for the CRD department.· Maintained accurate donor records, tracked giving trends, and assisted in developing strategies to enhance donor retention and growth.· Secured grant funding for various programs in the Nation's Capital through comprehensive research, editing, and compilation of local stories and statistics. ($15,000)

Collaborated with organizations including the Boys and Girls Club, the National Veteran Wheelchair Games, and summer camps for neurodivergent youth to enhance the impact of non-profit initiatives in their communities and promote outreach.· Collaborated on team-based projects with various non-profits, government agencies, and Native American Tribes.· Mentored 200 at-risk youth and assisted 300 veterans in becoming productive members of society.· Served as Project Outreach Liaison, conducting research, making 30 cold calls monthly, tracking data, and giving presentations to establish new partnerships.· Delivered numerous presentations to various cities and organizations, as well as participated in a radio interview, to advance AmeriCorps' mission and foster new partnerships.

Played a pivotal role in enhancing the overall dining experience for guests by providing exceptional customer service in a welcoming environment. With a friendly and approachable demeanor, rapport was built with customers, ensuring their needs were met from the moment they arrived.· Enhanced customer relations by providing a welcoming environment.· Enforced company procedures to maintain a safe and orderly environment for guests.· Organized staff efforts to achieve high levels of customer satisfaction.

Spearheaded through effective leadership, optimized the team performance, and fostered a culture of excellence, resulting in seamless coordination of activities and exceptional customer experiences. Demonstrated strong organizational skills and a commitment to delivering top-notch service. Characterized by dedication, professionalism, and a relentless pursuit of operational excellence.· Oversaw daily operations of a 15-person team, ensuring compliance with safety policies and procedures.· Managed financial transactions and coordinated reservations for groups.· Communicated with customers via phone and social media to drive revenue.· Aiding in the hiring and interviewing process.

Played a key role in providing exceptional service to customers and contributing to the overall success of the store. With a strong focus on customer satisfaction, effectively demonstrating my ability to drive sales and build customer loyalty. Leveraged my knowledge of company policies and procedures to train new employees, fostering a supportive and knowledgeable team environment.· Promoted store credit, consistently achieving daily sign-up quotas.· Completed inventory and maintenance tasks efficiently.· Trained new employees on company policies and financial procedures.