• Observed & collected qualitative/quantitative data from 10 focus groups on racial equality to better diversity & inclusion• Documented confidential data during focus group session by using an Excel spreadsheet to better organize information• Comprehensively review exit surveys & organized the quantitative/qualitative data for the leadership team to interpret

• Communicated efficiently to ensure customer satisfaction by deescalating intense situations to properly address concerns• Recommended store promotions to 80+ customers each shift by initiating conversations to build client connections & loyalty• Managed & approved 150+transactions/discounts, weekly, for sales associates during each shift through inclusive leadership• Created a positive environment by keeping a professional demeanor & modeling appropriate behaviors to encourage group cohesion

• Maintained fast-paced register skills to process transactions accurately and quickly • Strategically problem solved with 30+customers/coworkers each day to create an enjoyable & productive work environment • Ensured fulfillment of cash-wrap & maintained organization for 30+ customers each day

• Evaluated & assisted customers with merchandise needs and address concerns to ensure customer satisfaction • Maximized efficiency by answering phone calls in a professional manner to answer any questions• Processed product & organized the workplace for potential customers to establish a clean/standardized shopping experience