Hailey Norman Email & Phone Number

Greater Salt Lake City Area

Greater Salt Lake City Area

• Increased monthly product sales by 15 percent through new customer acquisition• Designed and implemented a strategy to re-engage 90 percent of inactive customers• Communicated new product benefits to key decision makers based on customer-specific analysis• Demonstrated product capabilities at international trade shows to potential customers one-on-one• Determined viability of large hospital systems for product sales through market research• Contributed to creation and submission of new product documents for FDA approval• Wrote and directed an educational video series on complex products for current and potential customers

Provo, Utah Area

• Increased profits by 3.4 percent every 12 months by initiating a tenant rate management program• Responsible for monthly reconciliation of accounts across multiple business entities• Drafted business letters to encourage timely payments, inform tenants, and foster goodwill

Provo, Utah Area

• Managed the company’s customer service email account in a professional and timely manner• Performed detailed competitive analysis and recommended pricing adjustments to management• Demonstrated fluency in inbound and outbound customer service and sales calls• Supervised the initiation and promotion of the company’s Facebook campaign• Judged and reported on craftsman performance through product quality inspections