Hailu Tefera Email & Phone Number

United States

399 Revolution Dr

Supporting ServiceNow and Epic.> Documents business requirements and translates those into functional specifications for the software application.Develops and executes test plans and performs other software quality assurance tasks.Trains end users on the operation of software applications. Develops end-user documentation.>Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.>Provides high-quality, customer-focused services.>Runs reports and performs other tasks associated with the ongoing operation of the software environment.>Participates in regular team meetings to discuss team activities, issues, and updates.>Uses the Mass General Brigham's values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patience, Affordability, Accountability and Service Commitment, Decisiveness, Innovation, and thoughtful Risk; and how we treat each other: Diversity and inclusion, Integrity and Respect, Learning, Continuous Improvement, and Personal Growth, Teamwork & Collaboration>Other duties as assigned

75 Francis Street

• Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application. • Assists with the development and execution of testing plans and other software quality assurance tasks. • Trains end users on the operation of software applications. Assists with the development of end user documentation. • Provides ongoing support of the software applications by identifying and resolving issues, escalating as needed for timely resolution • Provides high quality, customer-focused services • Runs reports and performs other tasks associated with the ongoing operation of the software environment • Participates in regular team meetings to discuss team activities, issues and updates. • Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration • Other duties as assigned

15 Francis Street

Developing and maintaining project plans and tracking documents to assist with the monitoring and oversight of projectsData management, including data entry, tracking, analysis, and maintenance Coordinating day-to-day operations and project management tasks, including planning for upcoming meetings, capturing minutes and mapping out next stepsPrioritizing work efforts and when necessary transparently communicating priorities to team leads to ensure expectations and deadlines are met and/or appropriately adjusted to be metResponding to and in some cases acting as the main point of contact for inquiries and requests from project team members, workgroups, stakeholders, and end-usersCreating slides and contributing to content for meetings, presentations, etc. Participation in team efforts, meetings and retreats with possible role in planning, scheduling, or setting agendaWorking with Senior Staff to ensure communication and smooth information flow between involved parties, including but not limited to team members, department leaders, BWPO and Hospital leadershipAnnually reflect on competencies included in the Team Competency Model and engage with the supervisor to create an action plan for those competencies that may require further developmentAd hoc and ongoing projects and duties as assigned by the Executive Director, Director, and Portfolio Managers

75 Francis Street

Boston, Massachusetts

Cambridge, Massachusetts

Pc Hardrare, Computer Hardware, 3.79

Computer And Information Sciences And Support Services

Engineering And Mananagement

Associate'S Degree, Building Construction Technology, 92/100

Associate'S Degree, Civil Drafting And Civil Engineering Cad/Cadd, 82/100