Stefanie Washington Email & Phone Number

Portland, OR, US

United States

• Monitors operational metrics to align practice operations with division targets
• Manages practice billing, workflow and systems for Fee-For-Service (FFS) and non-FFS business; collaborates closely with Professional Billing Office
• Develops and maintains spreadsheets of all professional patient related payment activity
• Ensures staff are trained on systems and processes; ensures compliance with JCAHO, HIPPA, OSHA, and hospital guidelines
• Oversees clinic and operating room scheduling activities
• Coordinates logistics such as travel arrangements and hotel accommodations related to high profile and international patients

Oxon Hill, Maryland, United States

• Implemented new intake procedure leading to a 10 minute reduction in the average patient documentation process.
• Oriented and trained new staff on proper procedures and policies.
• Responsible for billing, collection and insurance verification.
• Maintains patient records and ensures HIPAA compliance through the use of integrated software.
• Responsible for scheduling patient appointments and data entry.
• Creates marketing strategy for continued practice success.

Olney & Clinton, MD, United States

• Effectively implemented new EHR to maintain electronic patient files.
• Facilitated office efficiency, coordinated charts, completed insurance forms and helped patients with diverse needs.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Coordinated patient scheduling and processed payments for billing.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.

• Drove operational improvements resulting in exceptional patient reviews.
• Collaborated with multi-disciplinary teams to streamline patient care.
• Coordinated with physical therapists in the creation of individualized treatment programs.
• Assisted with clerical duties; including scheduling and follow up calls.

Columbia, Maryland

• Performed direct and indirect patient care as assigned by a licensed physical therapist, occupational therapist, speech-language pathologist or nurse
• Performed support activities including but not limited to, assisting with patient care, scheduling follow-up appointments, ordering supplies, answering phones, and maintaining a neat and clean environment
• Assisted in the improvement of work procedures and methods