Stefanie Washington Email & Phone Number

Portland, Or, Us

United States

• Monitors operational metrics to align practice operations with division targets• Manages practice billing, workflow and systems for Fee-For-Service (FFS) and non-FFS business; collaborates closely with Professional Billing Office• Develops and maintains spreadsheets of all professional patient related payment activity • Ensures staff are trained on systems and processes; ensures compliance with JCAHO, HIPPA, OSHA, and hospital guidelines • Oversees clinic and operating room scheduling activities• Coordinates logistics such as travel arrangements and hotel accommodations related to high profile and international patients • Coordinates and oversees Fellowship Program; prepares and processes professional staff appointments• Collaborates with research unit in the development and operation of the program such as recruitment and onboarding • Functions as the unit resource for referral, care authorization and insurance related items• Collaborates with multi-disciplinary teams to streamline patient care, including the Ambulatory Management Emergency Response Committee

Oxon Hill, Maryland, United States

• Implemented new intake procedure leading to a 10 minute reduction in the average patient documentation process.• Oriented and trained new staff on proper procedures and policies.• Responsible for billing, collection and insurance verification.• Maintains patient records and ensures HIPAA compliance through the use of integrated software.• Responsible for scheduling patient appointments and data entry.• Creates marketing strategy for continued practice success.• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs

Olney & Clinton, Md, United States

• Effectively implemented new EHR to maintain electronic patient files.• Facilitated office efficiency, coordinated charts, completed insurance forms and helped patients with diverse needs.• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.• Coordinated patient scheduling and processed payments for billing.• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.• Oriented and trained new staff on proper procedures and policies.

• Drove operational improvements resulting in exceptional patient reviews.• Collaborated with multi-disciplinary teams to streamline patient care.• Coordinated with physical therapists in the creation of individualized treatment programs.• Assisted with clerical duties; including scheduling and follow up calls.

Columbia, Maryland

• Performed direct and indirect patient care as assigned by a licensed physical therapist, occupational therapist, speech-language pathologist or nurse• Performed support activities including but not limited to, assisting with patient care, scheduling follow-up appointments, ordering supplies, answering phones, and maintaining a neat and clean environment • Assisted in the improvement of work procedures and methods