Handle Tenants complaints regarding breakdown issues such as MEP, Civil Works, Security, Cleaning, ELV Systems, etc.•Coordinating with the in-house and external technical support team for the outstanding/new complaints. •Communication with site management and staff relating over the phone/emails received.•Ensure that a high level of service is maintained between tenants/clients, (internal and external).•Ensure MEP (Mechanical, Electricity, and Plumbing) workflow processes are tracked, monitored and implemented on a continuous basis.•Follow up with Tenants On the monthly rental payment and unit's insurances renewal.•Responsible for department document control.•Responsible for tenant’s coordination for all related maintenance, support, and other related issues.•Preparing service providers and subcontractors payments.•Creating and Preparing all the correspondences, Circulars, Memos for Tenants/Service Providers and minutes of meetings for Facility management.•Manage day-to-day operational aspects of FM Contractors responsibilities and facilities issues via Smart sheet system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times.•Following up and revise the service providers contracts for renewal and other related issues.•lease administration (Monitoring rent value charge (if any) and apply all related contractual clauses.•Murouj phase 3 contract management and documentation.•Assist the General Manager in managing daily company operations to ensure a positive, safe and profitable working environment.•Responsible for providing and creating the rules and regulations for the new services provided/related to the Facility Management.•Follow up/Ensure that all the units' licensing, Insurance, Service Contracts are valid and renewed.•Responsible for issuing/creating Work permits, Work orders, variation orders, and Construction reports.•Any other duties and responsibilities assigned by the General manager.

• Organize, schedule and maintain daily operational and administrative requirements of the department.• Monitoring and managing correspondence flow, both internally and externally, while maintaining confidentiality of proprietary information. • Acting as a central point of contact for the team, and disseminating information to the group as appropriate.• Office space planning, Headcount support, New hire set up, Equipment and office supplies purchasing, Invoice processing .• Researches, compiles, and analyzes Section data to create reports, proposals, and other documents including, but not limited to, financial and monthly reports.• Develop financial reports for grants and provide input into non-technical portions of grant and contract proposals.• Pro-actively adapt to needs of the business and adjust responsibilities.

• Assisting in daily duties such as scheduling meetings, taking minutes along, liaising with external partners and PA's, liaising with internal PA's and cross company staff along with general requests. • performing all the reception general office duties, such as organizing couriers, taking phone messages, email communications, staff communications, player interactions, ensuring all visitors have signed in/out, ensure general security measures are followed, organize staff events, assist with facilities matters, coordinating catering orders, telecommunications along with general requests from staff/players.

•work as an individual and as part of a team to provide an outstanding customer experience.•Dealing with the customers face to face (Adults and kids).•Receiving, handling all the complaints from our customers and try to find a solution immediately.•Follow up the complaints, which needed time and try to keep in touch with our precious customers. •Explain and give our visitors an idea about the place to let them know what they are going to do.•Implement the standards of each sponsor and deliver their messages in terms of present the kidzania concept. •handling workload within set deadlines in terms of serving the customers beyond than their expectations.

•Responsible for the whole deeds belongs to the company in a specific govern-orate.•Revise daily sheets about the daily target achievements and how we can open a new region. •Follow up the marketing team achievements for each week and prepare the reports to discuss it with the regional manager weekly.•Handle all the complaints from the pharmacists regarding the medicines, the orders if its already delivered or not, by follow up the sales department and the call center department.•Preparing the expired medicines sheets, offers sheets for the whole province at the end of each month.

•plan and carry out marketing activities to agreed budgets, sales volumes, values, product mix and timescales.•Develop relationships with both internal and external customers to achieve our objectives within the given timescale.•Responsible for assisting the department in achieving its objectives and satisfying company goals in a timely and efficient manner.•Provide and manage support on special projects as and when assigned by seniors and superiors.

•Dealing with many different nationalities, cultures, mentalities in terms of giving them the concept of the place.•Explain to them the historical items.•Marketing the products, which it belongs to the museum. • Guide the visitors inside the museum.