Haitham Gamal Email and Phone Number

Working in Hassan Allam properties Company as an Senior Sales operation (Contracts section).Hassan Allam PropertiesMet Operation targets and tight deadlines by collaborating closely with team members.Prepared reports and technical documentation of day-to-day through create salesdocumentation when booking, reserving, or purchasing units.Collaborated with other departments to optimize production workflows in addition toassist the sales team, primarily by managing schedules and distributing sales .Review contract Investigated processing errors , resolving issues with teamwork.Revise draft contracts, URFS, and letters for the sales department or the GeneralManager.Issue Contract and prepared work paper and materials needed for operations (Broker ,New Sale, Assignment, Upgrade, Downgrade, Cash, No-PDC'S,,, contracts)to maximizeproductivity in addition to follows up on documents that need to be signed by local &international clients..Collaborated with other team members to achieve goals .Worked flexible hours across night, weekend, and holiday shifts.Adapted quickly with changing in work strategy or documents , for optimal results.

• Operation Team Leader at Etisal international company (project Etisalat) ( Oct ,2012- Till Now). Lead the team to give the best performance and get the best KPIS. Continue training for the new agents and give coaching for all the team to improve the performance to give fast and best service to the customers through Meeting & one to one.  Monitor the recorded & Live & Side by side calls for the team to check them calls quality to give the right coaching to have the best quality and correct the mistakes if found to win the customer trust and respect.  Handle the customer escalation calls in case the customer request to talk to manager as he feel that the agent can’t handle his complaint. Follow up the team KPIS to create action plan to be the best team. Support 2nd line & Maintenance team in Etisalat Misr premises in Smart village for two Years (2014 till 2016 ) . I Worked on more than one operator system (Cisco – Seibel – Genesis). Support HR Team Interview To Select the pest members will join Company. Give the Required Training for new team leaders and enhance Leadership skills. Worked in many project to manage area cruises (Revolution & AHT & Quality.Courses attended:-• A lot of management courses. • Time management.• Team engagement.• Leadership skills.• SPV Ship Skills.• Smart Action Plan.• Coaching types

• Assistant Seles Manger In El shark Company Meet (Tourist branch Shark El Sheikh & Hurghada ) (Nov2010- 2011) Manage the team.  Monitor the product stock and order the required as per the business needs. Make A new deals with Hotels & Resorts  Create a business plan to improve the sales and profit Develop and training the team.  Cost analyst.

• Senior Advisor in ECCO Outsourcing (2009- 2010) Delegation support SPV to Manage the team performance.  Monitor the team performance to make sure that all of them give the performance that the company needs to have best feedback from our customer and win the customer loyalty.  Monitor Calls target to Achieve Quality Results and Enhance Outliers . Handle Escalation Calls. Interview with the new team members to check if they qualify to join the company or no. Handle the weekly schedule for the Agents & Annual reservation.