Haitham Mostafa Email and Phone Number

• In-depth product insights including pricing strategies, shipping schedules, and contract negotiation support, empowering thesales team to excel in both B2B and B2C channels.• Enhanced product listings across retail platforms, achievingsignificant sales growth and strengthening brand visibility in keymarkets by increasing sales by 30% in one week within a keyretailer.• Led the successful on-boarding of company brands ontomajor e-commerce platforms, boosting online… Show more • In-depth product insights including pricing strategies, shipping schedules, and contract negotiation support, empowering thesales team to excel in both B2B and B2C channels.• Enhanced product listings across retail platforms, achievingsignificant sales growth and strengthening brand visibility in keymarkets by increasing sales by 30% in one week within a keyretailer.• Led the successful on-boarding of company brands ontomajor e-commerce platforms, boosting online engagement andexpanding digital sales opportunities.• Analyzed market trends to identify high-demand products,developed supplier partnerships, and diversified the productportfolio, increasing the number of SKUs from 15 to 22.• Provided actionable sales performance insights for retail,wholesale, and HORECA channels, delivering detailed analysis toinform strategic decision-making by senior management.• Streamlined logistics and operational workflows, includingpricing and distribution, ensuring seamless product deliveryand customer satisfaction. Show less

• Leading the Operations and Logistics for a Private Client Team of 28 professional Personal Shoppers and 6 Assistants. Responsible for managing business operations across 10 countries within the region.• Reporting directly to the Head of the Private Client Team, actively contributing to achieving the monthly regional target of approximately USD 15 million, serving around 4500 VIP customers.• Running reports on salesforce to monitor the service level for order placements, ensuring a… Show more • Leading the Operations and Logistics for a Private Client Team of 28 professional Personal Shoppers and 6 Assistants. Responsible for managing business operations across 10 countries within the region.• Reporting directly to the Head of the Private Client Team, actively contributing to achieving the monthly regional target of approximately USD 15 million, serving around 4500 VIP customers.• Running reports on salesforce to monitor the service level for order placements, ensuring a seamless customer journey to maintain satisfaction and increase retention rates.• Identifying opportunities to streamline operations, enhance the process, reduce costs, and prevent delays.• Managing order fulfillment processes, including picking, packing, and shipping, along with overseeinginventory levels to meet demand and minimize stock-outs, and forecasting sales trends.• Identifying and resolving potential issues throughout the customer journey, including order placement,fulfillment, packaging, tracking, delivery, and after-sales service.• Reduced shipping costs and minimized lost packages by ensuring accurate details and verified addresses.• Managing customer service operations to promptly address inquiries and concerns, reducing averagehandling time.• Trained new employees in product knowledge, customer service protocols, order processing, and ensuringquality control measures for product information and content, maintaining compliance with GDPR forcustomer data security.• Elevated Net Promoter Score (NPS) to over 90% by delivering exceptional customer service and post-salesassistance, resulting in positive word-of-mouth referrals. Show less

• Effectively resolved customer issues in a timely manner, ensuring high levels of customer satisfaction. • Collaborated with cross-functional teams to reduce response time, enhance service levels, and delivertop-notch after-sales service to the clients.• Established strong rapport with clients by effectively addressing their concerns during high-pressuresituations and escalations.• Created detailed reports summarizing operational performance metrics for management review. •… Show more • Effectively resolved customer issues in a timely manner, ensuring high levels of customer satisfaction. • Collaborated with cross-functional teams to reduce response time, enhance service levels, and delivertop-notch after-sales service to the clients.• Established strong rapport with clients by effectively addressing their concerns during high-pressuresituations and escalations.• Created detailed reports summarizing operational performance metrics for management review. • Consistently ranked as top performer in CSAT for over a year.• Successfully reduced retention rates by cultivating positive word-of-mouth among customers.• Increased GTV by applying NBA with customers. Show less

• Identified and resolved problems through root cause analysis and over 3,000 researches.• Collaborated with cross-functional teams, including sales, marketing, and operations.• Validated results and performed quality assurance to assess accuracy of data. Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

• Executed database queries to retrieve necessary information for report processing. Diligently identified and resolved issues using root cause analysis and thorough research for over 10,000 Surveys in 1 year.• Provided recommendations to cross-functional teams, including sales, marketing, IT, and operations for continuous process improvements, consistently addressing constraints and challenges.• Optimized core processes to enhance business performance and operational agility.

• Efficiently delivering all requested information to customers in a professional manner and maintaining high-quality standards.• Handled over 50 Customer per day.• Actively engaged in selling Etisalat services and products.• Conducted essential training and briefing sessions.• Resolved customer inquiries related to account status or payment processing issues promptly.

- ACE Life Insurance is one of the most life insurance providers. Life Insurance is one of the most challenging sales fields in the world.- My Role was selling and creating Life insurance policies meeting the customer’s goals and budgets and going through the company policies to finish the process and deliver a high quality standard service to the customers.- My Goal was over achieving the monthly targets and creating strong relationships with the customers along with the company… Show more - ACE Life Insurance is one of the most life insurance providers. Life Insurance is one of the most challenging sales fields in the world.- My Role was selling and creating Life insurance policies meeting the customer’s goals and budgets and going through the company policies to finish the process and deliver a high quality standard service to the customers.- My Goal was over achieving the monthly targets and creating strong relationships with the customers along with the company policies and following up with customers quires on time to make sure that the customers have all the necessary info they need.- My Achievement was increasing the sales of the policies in the company and during this period we were the top achiever brunch in the country as a part of my team. Show less

•Amer Group is the biggest real estate construction and resorts company in Egypt and the Middle East as well. Projects that have been completed by the company make it well known in Egypt and most of the Arab Companies.•My Role as a guest relation in Golf Porto Marina North Coast was to make sure that all the guests are receiving the optimum service and enjoying the spirit of happiness by solving all their complains and make certain that all the supplies and amenities they should receive are… Show more •Amer Group is the biggest real estate construction and resorts company in Egypt and the Middle East as well. Projects that have been completed by the company make it well known in Egypt and most of the Arab Companies.•My Role as a guest relation in Golf Porto Marina North Coast was to make sure that all the guests are receiving the optimum service and enjoying the spirit of happiness by solving all their complains and make certain that all the supplies and amenities they should receive are received on time. Making spot check on the apartments owned by the company to assure that all the furniture are clean and all the facilities are working fine and follow up with the other departments such as engineering and housekeeping teams.•My Goal was to increase the guests satisfaction and make sure that they will come back full of the happiness spirit and migrating them from normal guests to be our regular customers.•Achievements was increasing the sales targets and profits by extending the guests occupation and welcoming them back in the resort from time to time with their loved ones, families and friends. Show less