Hải Vy Email & Phone Number

Singapore

- Utilized scripts, BI tools to acquire data from different sources, do data transformation and produce periodic reports, dashboard for internal and external businesses. - Used Oracle SQL to prepare ETL pipelines for data integration between CRM playground, DWH and DM (Risk Figures, Card Portfolio, Card Performance, Cash loan & POS)- Prepared and built automated daily, weekly, and monthly Credit Card reports (Executive, Portfolio, Acquisition, Customer Report) to support more than 20 stakeholders in making business decisions and monitor business performance (Oracle SQL, Power BI, Excel)- Monitored and maintained Telesales Call Coverage reports, Genesys Performances to ensure the communication performance of X hundred operators and more than X hundred thousand calls per day (PL/SQL, Excel)- Ensure data quality and data pipelines by using PL/SQL to build selection Datamarts, Jobs scheduling, and tuning performances, approx. 50 million transactional rows of data per day- Collaborated with data warehouse, governance, and business teams on data quality issues and architecture, transforming data into actionable insights- Led report automation projects for debt collection that reduced 50-hour monthly workload.- Run ad-hoc analysis for BU managers to better understand card portfolio performance.- Create test plans, execute test cases, and prepare test summary report for features built-in team make sure there is no common issues before going to UAT for customer testing and go-live. - Review solution documentation, and assist with the analysis, testing, and resolution of issues.

Vietnam

- Analyze User Behavior for Product Team and Business Development Team- Engage in building and maintaining model for automatic report reconciliation for Internal Control Department.- Building Power BI dashboards based on Sentiment Analysis to follow campaign performance and the number of new customers increasing.- Supporting continuous improvement of the Ebusiness & Analytics team- Building solution for all Division on PowerApps and Power Automate platform.

Ho Chi Minh City, Vietnam

- Developed foundational ETL pipelines to extract transactional and event data from a web app, utilizing tools suchas Python, Apache Spark, AirFlow, SQL Server Integration Services (SSIS)- Worked with stakeholders to understand business needs and translate those business needs into actionable reportsin PowerBI and Tableau, saving hours of manual work each week.- Proficient in building SSAS data models using snowflake and star schemas. Expertise in dimension tables,relationships, and optimizing query performance.- Contructed test-cases and simulate the system to make sure it works as expected.

Master'S Degree, Data Science

Bachelor'S Degree, Management Information Systems, General