Harjinder Singh Email & Phone Number

Dubai, United Arab Emirates

 Lead the brand strategy for Desi And Fresh, enhancing visibility and market penetration. Collaborate closely with the sales team to ensure effective delivery of brand items and maintain optimal inventory levels. Monitor and report daily issues related to product distribution and sales operations, providing timely solutions to challenges. Analyze sales data and market trends to prepare detailed performance reports, informing strategic decisions. Coordinate with… Show more  Lead the brand strategy for Desi And Fresh, enhancing visibility and market penetration. Collaborate closely with the sales team to ensure effective delivery of brand items and maintain optimal inventory levels. Monitor and report daily issues related to product distribution and sales operations, providing timely solutions to challenges. Analyze sales data and market trends to prepare detailed performance reports, informing strategic decisions. Coordinate with cross-functional teams to align marketing campaigns and promotional activities with brand objectives. Foster strong relationships with stakeholders to maximize brand engagement and customer loyalty. Show less

Dubai, United Arab Emirates

 Conducted thorough market research to identify potential customer segments and emerging trends, leveraging industry intelligence and customer data analysis. Developed and implemented strategic plans to expand the customer base and increase revenue, including new market identification, pricing strategies, and targeted marketing campaigns. Managed the sales process, from lead generation to deal closure, building strong client relationships and ensuring customer… Show more  Conducted thorough market research to identify potential customer segments and emerging trends, leveraging industry intelligence and customer data analysis. Developed and implemented strategic plans to expand the customer base and increase revenue, including new market identification, pricing strategies, and targeted marketing campaigns. Managed the sales process, from lead generation to deal closure, building strong client relationships and ensuring customer satisfaction. Focused on customer loyalty by actively addressing feedback and evolving service offerings to meet changing needs. Led and coached a team of sales and marketing professionals, aligning their efforts with the company’s goals. Collaborated with vendors and team members to fulfill project requirements and objectives. Customized and maintained company websites using CMS platforms like WordPress, ensuring consistent branding. Monitored web performance with SEO tools, managed hosting accounts, and ensured website security and optimal performance. Show less

Dubai, United Arab Emirates

• Deploying new PC's/Devices as per business requirement. • Fully accountable for the management of printers/scanners and the maintenance of the same. • Installing software, patching, upgrading and maintenance of operating system. • Installing, upgrading and maintenance of server hardware components as per requirement. • PDA devices (Intermec CN70, Motorola ES400, zebra MC45, TC75, TC56, TC57, TC77 And MC9300,) deployment, Managing Updates, Asset Intelligence using Air watch… Show more • Deploying new PC's/Devices as per business requirement. • Fully accountable for the management of printers/scanners and the maintenance of the same. • Installing software, patching, upgrading and maintenance of operating system. • Installing, upgrading and maintenance of server hardware components as per requirement. • PDA devices (Intermec CN70, Motorola ES400, zebra MC45, TC75, TC56, TC57, TC77 And MC9300,) deployment, Managing Updates, Asset Intelligence using Air watch, Android platform and Azure MDM portal. • Image creation using Norton Ghost for client machines and other systems • Familiar with different airline application systems like DMACS, ASCONNECT-3.0, Muse, Galileo, SABRE • Configuring Samsung Note3 and other business mobile devices. • Providing On-Site Desktop (Windows & MAC) IT Support for end users. • Maintenance & Trouble Shooting of Desktop Pc's, Basic Server & Network (LAN/WAN) related issues. • Support (Installation, Configuring and Troubleshooting) through remote assistance. • Migration from Windows 7 to Windows 10, EOL Replacements, Mobile Applications. • Adhere to the audit & finance regulations related with asset management using the company provided processes and systems. Show less

Dubai, Uae

• Solve L2, Critical Issues in the key Accounts of HCL• Install, upgrade, support and troubleshoot XP, Windows 7,Windows 8.1 and Microsoft Office 2010,2013 and any other authorized desktop applications • Developing & deploying images of Windows 7,8 & 10 using Microsoft Deployment Toolkit (MDT), Ghost • Provide effective and timely support to users on IT related issues • Software installation and maintenance over user workstation and LAN servers. Setup and maintain the web and… Show more • Solve L2, Critical Issues in the key Accounts of HCL• Install, upgrade, support and troubleshoot XP, Windows 7,Windows 8.1 and Microsoft Office 2010,2013 and any other authorized desktop applications • Developing & deploying images of Windows 7,8 & 10 using Microsoft Deployment Toolkit (MDT), Ghost • Provide effective and timely support to users on IT related issues • Software installation and maintenance over user workstation and LAN servers. Setup and maintain the web and messaging services.• Perform all system administration tasks on the Windows platforms including but not limited to User Definitions, granting access privileges, etc.• Maintain and administer the LAN servers, workstations and peripherals.• Apply all OS patches, upgrades and fixes in a controlled manner ensuring that respective services are not disrupted.• Ensure corporate data integrity is safeguarded by obtaining the pertinent backups as per the corporate policy. Perform basic confidence tests by regularly restoring data to a back-up server to ensure effectiveness for recoverability.• Maintain the antivirus servers along with the security engineer and Run periodic spot checks on staff • Workstations to ensure that anti-virus S/W is always active and advise management of deviations, and ensure that no unauthorized S/W is residing on them and advise management of deviations• Responsible for all activities related to the IT store.• Replacing the hardware for the PC’s if required.• Attend support calls and give the required support during non-office hours. Show less

Chandigarh Area, India

 Mail Client Support (Lotus, Outlook Express, MS Outlook ,Windows Live Mail) Wi-Fi Configuration. Desktop , Network & Asset Management  Vendor Management for support of all kinds of PC, Laptops, Servers and Peripherals which are under warranty or in maintenance contract. Use Manage Engine Tefilla Maestro (call logging software). Remote management of different location. Taking Daily, Weekly & Monthly backup of user’s data, local software’s  Configuration… Show more  Mail Client Support (Lotus, Outlook Express, MS Outlook ,Windows Live Mail) Wi-Fi Configuration. Desktop , Network & Asset Management  Vendor Management for support of all kinds of PC, Laptops, Servers and Peripherals which are under warranty or in maintenance contract. Use Manage Engine Tefilla Maestro (call logging software). Remote management of different location. Taking Daily, Weekly & Monthly backup of user’s data, local software’s  Configuration, installation and troubleshooting of HP,LIPI ,EPSON, Canon Printers First Level support for all Desktop related Calls, Provide Support on Windows XP, Window 7, MS Office, etc. FIRST level support on Branch specific Application (Lotus, Citrix, FTP,RDP,1 KEY,SSO ) Microsoft patches / Anti-virus updating on all the Desktops / Laptops & Server. Resolve Hardware / OS Problem or Escalate Hardware / OS Problem to the Vendors  Manage Client Side Connectivity Issues. Address the End User Network Issues. Network Performance Monitoring and Optimization. Maintain inventory of IT Assets & Update the System to track the Installations/ Movements & Additions of IT assets. Maintain Inventory of all Hardware and Software Assets providing Information like Location, Configuration, Serial Number, Asset Code, Warranty and AMC Details. Daily Call report and sending to concern. Follow up With the Vendor for call Resolution after logging call with them in Manage Engine Tefilla Maestro Software. Escalation of user calls to Hardware / Software vendors if necessary. Log call s and assign to Particular team and follow up with Vendor till the closer. Co-ordinate with Vendor to ensure error-free / reliable Wireless connectivity to ensure minimum downtime. Show less